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Norton AntiVirus Customer Service

Phone Number & Getting a Rep

Norton AntiVirus Customer Service number

https://www.broadcom.com/
Calls Customer Service
Norton AntiVirus's main phone number

How do I talk to a human at this Norton AntiVirus number?

Company customer service page.

Does this phone number work 24/7?

Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.

How long will I have to wait to speak to Norton AntiVirus Customer Service?

The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Friday.

All Norton AntiVirus customer service contact information

This is the #2 most popular Norton AntiVirus phone number out of 2. Click above to go back to the main customer service number and other contact information, including Norton AntiVirus email addresses, twitter handles, and live chat options.

More Norton AntiVirus Customer Phone Numbers

Customer Service

24 hours, 7 days
800-927-3991
Main phone numberToll-free
Press '4' then Press '3' for Windows, '4' for Macintosh or, '5' for Mobile Phone or Tablet then Press '2' for 'Norton Anti-Virus' and 'Internet Security' or '3' for 'Norton 360'. Menu: Please tell me how I can assist you?See details

Member Services

24 hours, 7 days
800-745-6061
Toll-free
Direct to Cancel and Renewal Dept Menu: Please tell me how I can assist you?See details

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Norton AntiVirus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Company customer service page.

What are the hours and when should I call?

Norton AntiVirus operates the call center for this https://www.broadcom.com/ phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 685 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Norton AntiVirus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Norton AntiVirus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Norton AntiVirus is Tuesday.The most busy day to call Norton AntiVirus is Wednesday. Again, this is based on a sample of 685 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Norton AntiVirus is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Norton AntiVirus staffs the call center well on Tuesday.

Calling this Norton AntiVirus Customer Number

Apr 24, 2025

Norton AntiVirus is a company that sells antivirus software. Norton is a well-known provider of computer security products and is one of the older brands on the market. It's not surprising, therefore, that the company gets a lot of requests for customer service each and every day.

Why Do People Call Norton AntiVirus Customer Support?

People call Norton AntiVirus customer support for many different reasons, including:

  • Order questions or assistance
  • Help with installing or removing products
  • Other technical support issues
  • Login and password issues
  • Billing questions

It should be noted that Norton Antivirus offers two levels of customer service: Standard and Premium, which offers quicker, more accessible customer service that includes a range of IT services that are not accessible via standard customer support. You may opt for Premium customer service by paying an additional fee.

Best Practices for Calling Norton AntiVirus Customer Service

There are several things that you can do to help ensure that your call to Norton Antivirus Customer service is handled quickly and professionally:

  • Before calling, make sure you have the correct number. Norton Antivirus has both its premium line as well as its standard customer service numbers. To get the right number, you need to open a support case on the Norton Antivirus website. After completing the support ticket, you'll receive a local number to call. Support is available 24/7.
  • Be ready to help the Norton Antivirus customer service representative who takes your call by having any necessary information in front of you. This might include order numbers, credit card statements, serial numbers or any previous correspondence regarding your current issue.
  • If calling for technical support, make sure you have access to your computer or device so that you can troubleshoot along with the support agent.
  • Have some way to take notes during your call.

How do Consumers Feel About Calling Norton AntiVirus Customer Service?

There does not appear to be any pattern of dissatisfaction with Norton Antivirus customer service reported online or in the news media. Those who use Norton Antivirus products appear to be satisfied with the quality of customer service received.

What Kind of Issues can a Norton AntiVirus Customer Service Representative Resolve?

Norton can resolve most customer issues over the phone, including billing issues, subscription changes, order problems, installation difficulties, technical support and troubleshooting.

What Can't Be Resolved With a Call to Norton AntiVirus Customer Service?

If you are having an incompatibility between your current hardware or software and Norton AntiVirus your customer service representative might be able to suggest workarounds. If they don't work, keep in mind that Norton AntiVirus is not responsible for the problem. You'll have to replace your hardware or software or seek out another antivirus product.

If you bought your Norton AntiVirus software through a third-party retailer, you may find that Norton AntiVirus can't resolve issues between you and the retailer. Contact the retailer and work within its customer service department

What Should You Do If You Have an Unsuccessful Call with Norton AntiVirus?

If you end a call with Norton support and are unhappy with the result, don't fret. Options are available.

Review the notes you took during your call and identify areas of misunderstanding or miscommunication. Doing this will help during your follow-up call.

Call back. The next agent you speak to may be better able to understand your concern and take care of the matter

If a second call doesn't work try another way of getting in touch. Options include live chat, opening a support request online or visiting Norton's customer forum, where you can connect with experienced users and get advice. Another option is to contact the third-party vendor that sold you the product and ask for help or an intervention with Norton Antivirus.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Back to Norton AntiVirus's main customer service phone number
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