How do I talk to a human at this New Balance number?
A:Press 2
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to New Balance Customer Service?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Monday.
This is the #1 most popular New Balance phone number out of 2. Click above to go back to the main customer service number and other contact information, including New Balance email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this New Balance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Here is how our research team describes the way the New Balance phone system greets you: For existing orders, press 1. For all other inquiries, press 2.
Below are some clips we've found from New Balance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling New Balance Athletics.
If you are calling for assistance placing an order, please press one.
For all others, please press two."
Excerpt from a call with New Balance
Tuesday, June 25, 2024 8:28 PM
The first phone menu
"Thank you for contacting New Balance.
Please note, we are working very hard to ship all orders as quickly as possible.
For all other questions, please hold for the next available representative.
If you need to make a change or cancel your order, and it was placed within the hour, then please press one.
If you need to make a change or cancel your order placed more than one hour ago, then please press two."
Excerpt from a call with New Balance
Monday, December 16, 2024 8:19 PM
What are the hours and when should I call?
New Balance operates the call center for this 800-595-9138 phone number Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST. The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 301 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New Balance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New Balance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call New Balance is Sunday.The most busy day to call New Balance is Monday. Again, this is based on a sample of 301 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call New Balance is Tuesday.
Why call this New Balance number?
Below is a sample of recent calls to New Balance, and their purpose. Are any of these similar to the reason you are trying to call?
Order cancellation assistance: I placed an order three days ago but I couldn't cancel it.
Taken from a call on Thursday, May 8, 2025 2:15 PM
Account login issues: I have a problem, about logging in my account.
Taken from a call on Saturday, February 15, 2025 3:11 PM
Fraudulent order dispute: Yesterday, there was an order placed using my credit card, which was a fraud.
Taken from a call on Friday, January 31, 2025 7:25 PM
Order shoes quickly: I need to know, like, once I place the order, when will it be shipped?
Taken from a call on Tuesday, January 7, 2025 8:52 PM
Received wrong shoes: But they send me the wrong shoes.
Taken from a call on Saturday, January 4, 2025 7:29 PM
Order confirmation inquiry: Online, it said it would be available on the fourteenth.
Taken from a call on Sunday, December 8, 2024 8:54 PM
Order placement issue: I don't know if AI even placed one order or if now I placed two orders and it's just lost in cyberspace somewhere.
Taken from a call on Sunday, November 10, 2024 6:00 PM
Incomplete discount issue: I was unable to get the twenty percent.
Taken from a call on Monday, November 4, 2024 7:27 PM
Returning defective sneakers: Hi, I just got a pair of sneakers delivered, and they're horrible.
Taken from a call on Monday, September 30, 2024 4:18 PM
Requesting a refund: So, obviously, I wanna know what we can do about it.
Taken from a call on Monday, September 30, 2024 3:53 PM