A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Thursday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Michaels below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Michaels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 8
Below are some clips we've found from Michaels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Michaels. Customer care is important to us. By continuing this call, you agree may be monitored or recorded for quality and training purposes.
For ship to home orders, press one.
For in store or curbside pickup orders, press two."
Excerpt from a call with Michaels
Tuesday, February 6, 2024 11:20 PM
The first phone menu
"Thank you for calling Michaels. Customer care is important to us.
By continuing this call, you agree may be monitored or recorded for quality and training purposes.
For questions or feedback about your in store experience, press five.
For ship to home orders, press one.
For in store or curbside pickup orders, press two."
Excerpt from a call with Michaels
Tuesday, May 7, 2024 5:55 PM
After you press 1
"To check a gift card balance, press three.
For questions about your reward if you are using a smartphone and would like to receive a text with the link to check your order status, press one."
Excerpt from a call with Michaels
Tuesday, January 2, 2024 5:22 PM
After you press 2
"For questions about your rewards account if you are using a smartphone and would like to receive a text, with a link to check your order status, press one.
If you are using a smartphone and would like to receive a text, with a link to cancel your in store or curbside pickup order, press two."
Excerpt from a call with Michaels
Sunday, February 18, 2024 9:36 PM
What are the hours and when should I call?
Michaels operates the call center for this 800-642-4235 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 195 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Michaels call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Michaels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Michaels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Michaels is Thursday.The most busy day to call is Wednesday, which averages 108% more phone calls by comparison.Again, this is based on a sample of 195 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Michaels is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Michaels staffs the call center well on Thursday.
Why Customers Call Michaels
If you have time to do a bit of reading before you call Michaels, we recommend you read over some of our problem-specific articles.
Michael Stars is a well-established clothing brand that offers contemporary and effortlessly chic apparel for both men and women. With a focus on high-quality fabrics, comfortable fits, and timeless designs, Michael Stars has become synonymous with elevated basics and wardrobe essentials. From staple tees and tanks to versatile dresses and cozy knitwear, their collection caters to a wide range of personal styles and occasions. As a brand known for its California-inspired aesthetic, Michael Stars embraces a laid-back yet sophisticated approach to fashion. With a commitment to sustainability, they also prioritize eco-friendly practices and materials in their production processes. Whether you're looking for everyday essentials or special pieces to elevate your wardrobe, Michael Stars delivers timeless, stylish, and sustainable fashion options.
Click the link above to get answers to just about any Michaels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Michaels, and their purpose. Are any of these similar to the reason you are trying to call?
Order shipment issue: "I placed an order at the end of November."
- From a call lasting 53m 13s , Dec 5, 2024 5:39 PM
Order shipping issue: "I had an order that one part was shipped to the wrong address."
- From a call lasting 20m 27s , Nov 14, 2024 2:52 PM
Information about why customers call Michaels is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Michaels customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Michaels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Michaels agent. This phone number is Michaels's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-4235 include and other customer service issues. Rather than trying to call Michaels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Michaels has 1 phone number. It's not always clear what is the best way to talk to Michaels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Michaels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Michaels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.