HP Home Customers Order Support

Phone Number & Getting a Rep

HP Home Customers Order Support number

800-407-4005
Toll-free·Calls Home Customers Order Support·See main phone number & contact info
Q:

How do I talk to a human at this HP number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-8pm EST. The least busy day is Thursday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to HP Home Customers Order Support?

A:The average hold time is 14 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.

All HP customer service contact information

This is the #5 most popular HP phone number out of 5. Click above to go back to the main customer service number and other contact information, including HP email addresses, twitter handles, and live chat options.

More HP Customer Phone Numbers

Customer Service

800-752-0900
Main phone number · Toll-free · 24 hours, 7 days · Listen to the prompts and you will get someone who speaks English. · Tech support, press 1. Service locations, press 2. Product information or purchase, press 3. Find someone at HP, press 4.

Technical Support

800-474-6836
Toll-free · 24 hours, 7 days · Keep pressing 0 at each prompt OR Say "Agent" at each prompt. · You can speak to me in short sentences. How can I help you?

Purchasing

888-999-4747
Toll-free · Mon-Sun 9am-12am EST · Calling this HP number should go right to a real human being · You can speak to me in short sentences. How can I help you?

Small and Medium Business Customer Service

866-625-0242
Toll-free · Mon-Fri 8am-6:30pm EST · Calling this HP number should go right to a real human being · You can speak to me in short sentences. How can I help you?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this HP phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the HP phone system greets you: If you purchased for personal or home office use, press 1. If you purchased for business use, press 2.

What are the hours and when should I call?

HP operates the call center for this 800-407-4005 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 12,632 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HP phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HP staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call HP is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 12,632 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call HP is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HP staffs the call center well on Thursday.

Calling this HP Customer Number

Feb 16, 2024

I needed help with my HP printer, so I called HP's customer service line. I just purchased the printer from HP.com, but it doesn't want to install properly on my computer. I can't get the two to synch and that means that the printer has been basically useless. I've tried troubleshooting it with the manual and some information I found online, but nothing has helped. Therefore, I restored to calling HP even though I knew I would be stuck on hold forever. I was delightfully pleased to learn this wasn't the case. 

There are many reasons why people might end up calling HP, especially if they need technical support. HP makes all types of products from printers to computers to tablets. That means there are a lot of people who could potentially need technical support, and since I called during lunchtime, a lot of them might be in the queue with me. The fact that I was only on hold for about two minutes was surprising, but I think it tells you that HP must value its customers. At the very least, they know how to keep calls moving along. 

When I called, a voice assistant greeted me and said, "Hi, you have reached the HP.com customer service department. To continually improve, your call may be recorded and monitored. If you purchased for home or in-home business use, press 1. If you purchased for small or medium business, press 2." I pressed one, and then it said, "If you have already purchased and need technical or installation help, press 1 for HP technical support. Do you need to set up a product return or exchange for a product for a purchase you just made from HP.com, press 2. Would you like to know the status of your HP order or have questions about your order? Press 3. Do you need help with a purchase on HP.com, press 4."

I chose one since I needed help with the installation, and then the same voice said, "Please hold while I get someone to help you." The hold music wasn't too bad, although it did stop and remind me that I could go online for support as well. Like I said earlier, it took about two minutes and I was able to reach a customer support agent.  They had a thick accent and that meant I really had to listen, but they walked me through some troubleshooting and eventually we were able to get the printer working. So, it worked out in the end. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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