Toll-free·Calls Customer Service·Most popular GreatCall number
Q:
How do I talk to a live human at GreatCall?
A:Must choose an option 1-3, then follow prompts.
Q:
Does GreatCall offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Wednesday, and the most busy day is Monday. Details
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Monday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this GreatCall phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Here is how our research team describes the way the GreatCall phone system greets you: Thank you for calling Lively, the company that brought you the original, easy-to-use jitterbug phones and urgent response services. If you would like to learn more about our products and services, press 1. If you are an existing customer and have general questions about your account, press 2. If you are calling to activate your device, press 3. We will be with you in just a moment.
What are the hours and when should I call?
GreatCall operates the call center for this 800-918-8543 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GreatCall phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GreatCall staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GreatCall is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call GreatCall
In summation, the best day to call GreatCall is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GreatCall staffs the call center well on Wednesday.
Why Customers Call GreatCall
If you have time to do a bit of reading before you call GreatCall, we recommend you read over some of our problem-specific articles.
GreatCall is a trusted provider of technology solutions to support the active aging population. We offer a range of products and services designed to enhance the safety, well-being, and communication abilities of seniors and their caretakers. Our flagship product, the Jitterbug phone, is a user-friendly cell phone specifically designed for seniors, featuring large buttons, clear audio, and emergency response capabilities. In addition, we provide mobile health and personal emergency response systems, like Lively Wearable and Lively Smart, to enable older adults to access help in case of falls or emergencies. We also offer health and safety apps, like Urgent Care and MedCoach, designed to improve health management and medication adherence. With GreatCall, seniors can enjoy a more independent and connected lifestyle, while giving their loved ones peace of mind.
To use GreatCall's services, there are a few requirements you need to fulfill. Firstly, you must be at least 18 years old or older. Secondly, you will need to have a compatible device, which includes GreatCall's Jitterbug phones or other compatible smartphones. Some services may have specific device requirements, so make sure to check for any additional specifications. Additionally, you will need to be within the coverage area of GreatCall. Lastly, to use some specific features like emergency services, you will need to have an active service plan. By meeting these requirements, you can enjoy GreatCall's range of services designed to enhance safety and connectivity for seniors and their families.
Yes, GreatCall offers a warranty for their products. They understand the importance of customer satisfaction and stand behind the quality and reliability of their devices. All GreatCall products come with a 1-year limited warranty, which covers any defects in materials or workmanship under normal use. If a product is found to be defective within this period, GreatCall will repair or replace it at no additional cost. This warranty applies to both their smartphones and medical alert devices, ensuring peace of mind for customers. GreatCall's commitment to providing a reliable and trustworthy product is further reinforced by this warranty, demonstrating their dedication to customer support and satisfaction.
Click the link above to get answers to just about any GreatCall customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More GreatCall Customer Service Contacts
There are of course other ways to contact GreatCall customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- GreatCall customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GreatCall's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GreatCall agent. This phone number is GreatCall's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-918-8543 include and other customer service issues. Rather than trying to call GreatCall first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, GreatCall has 1 phone number. It's not always clear what is the best way to talk to GreatCall representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GreatCall. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GreatCall. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.