A:Press 1 then enter itinerary number.Our free phone can also navigate phone menus to get a live human at Expedia for you.
Q:
Does Expedia offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 15 seconds.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1 for Change, 2 for Airline Schedule Change, 3 for Cancel, 4 for Reconfirm, 5 for Other. Enter itinerary number OR press 1 for Package, 2 for Hotel, 3 for Air or 4 for Everything Else. · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Expedia below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Expedia phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then enter itinerary number
Below are some clips we've found from Expedia's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Expedia.
We're here to help. Press one for English.
Your call may be recorded or monitored to train agents.
Ensure a quality experience, and help resolve any questions you may have.
For more info on how we use call recordings, view the privacy statement on our website.
If you're calling with questions related to our new reward If not, please stay on the line.
Select an option when you hear it, and I'll get you to the right place for help.
To cancel a booking, press one. For help with flight credit, press two.
If the airline has got it. Cancel a booking.
To better help you, we need to know what type of booking you have."
Excerpt from a call with Expedia
Thursday, January 4, 2024 11:11 PM
They may need the phone number on your account
"Thanks for calling Expedia. We're here to help. Press one for English.
Your call may be recorded or monitored to train agents.
Ensure a quality experience, and help resolve any questions you may have.
For more info on how we use call recordings, view the privacy statement on our web site.
If you're calling with questions related to our new rewards program, one key, press one now.
If not, please stay on the line.
Select an option when you hear it, and I'll get you to the right place for help.
To cancel a booking, got it, billing or something else, To better help you, we need to know what type of booking you have.
If you know the phone number associated with your booking, please to get you to the right place, please enter your itinerary number followed by the pound key."
Excerpt from a call with Expedia
Saturday, February 3, 2024 2:13 AM
They may ask your reason for calling (instead of a menu)
"name is How may I help you? Hi. This is How can I help you? Hi. This is How can I help you? Hi. This is How can I help you? Hi. This is How can I help you? Hi. This is How can I help you? Your call may be recorded or monitored to train agents. Hi. This is How can I help you? Hi. I'm calling to ensure a quality experience, and help resolve any questions you may have."
Excerpt from a call with Expedia
Friday, April 12, 2024 2:37 AM
They may ask you to enter information with the dial pad
"Thanks for calling Expedia.
We're here to help. Press one for English.
Your call may be recorded or monitored to train agents.
Ensure a quality experience, and help resolve any questions you may have.
For more info on how we use call recordings, view the privacy statement on our website.
If you're calling with questions related to our new rewards program, one key, press one now.
If not, please stay on the line.
Select an option when you hear it, and I'll get you to the right place for help.
Got it. Cancel a booking. To better help you, we need to know what type of booking you have.
If you know the phone number is to get you to the right place, please enter your itinerary number followed by the pound key."
Excerpt from a call with Expedia
Friday, October 18, 2024 9:25 PM
The first phone menu
"Thanks for calling Expedia.
We're here to help.
Your call may be recorded or monitored to train agents.
Ensure a quality experience, and help resolve any questions you may have.
For more info on how we use call recordings, view the privacy statement on our website.
We're sorry. Your wait time may be longer than usual.
If your travel plans are not immediate, we recommend visiting us online for more service options.
Select an option when you hear it.
If you're calling about our rewards program, one key, or about something else, press six.
Or to repeat these options, press seven.
And I'll get you to the right place for help. To cancel a booking, press one.
For help with flight credit, press two."
Excerpt from a call with Expedia
Friday, May 24, 2024 7:51 PM
After you press 1
"Got it. Cancel a booking. To better help you, we need to know what type of booking you have.
If you know the phone number associated with your booking, please press one.
Otherwise, press two."
Excerpt from a call with Expedia
Friday, May 24, 2024 7:51 PM
What are the hours and when should I call?
Expedia operates the call center for this 800-319-4834 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 152,931 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Expedia call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Expedia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Expedia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Expedia is Sunday.The most busy day to call is Thursday, which averages 40% more phone calls by comparison.Again, this is based on a sample of 152,931 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday, which is 35% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Expedia representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Expedia is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Expedia staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Calling Expedia was actually a pleasant experience once I heard and understood the automated system at the beginning of the call. I also had to find a workaround to the start of my call so that I could get by the automated system.
Before calling this number, it's important to know that Expedia mostly views this number as a way to help customers who already have a booking in place rather than customers who do not. Calling this number isn't going to be easy to get assistance unless you have a booking in place, as the system will repeatedly ask you to enter either the phone number associated with the account or your 15-digit booking number.
If you have neither of those, the system will keep asking you to enter it, unless you figure out how to work around the chokepoint. Entering 0 will actually bypass the automated system and take you to a representative without having a booking on file.
When I tried this, I did so by complete accident, as I was stuck in a loop of multiple messages from the automated system. Despite this, I got through and asked the representative what the cancellation policy at Expedia was if I bought through them.
The representative told me that the cancellation policy would depend on each hotel and its own policies rather than one corporate answer. They also further told me that I would see the cancellation policy when I completed the reservation, so I wouldn't have to worry about booking a hotel and then finding a cheaper price elsewhere. With no other questions, I ended the call there.
Overall, I thought this was a strong experience except for the time spent trying to get around the system. If that were cleaned up, I'd use this number without hesitation. As it is, I'd use it, but only if I absolutely had to use it.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Expedia
If you have time to do a bit of reading before you call Expedia, we recommend you read over some of our problem-specific articles.
The Expedia cancellation policy varies depending on the specific booking and the policies set by the airline, hotel, car rental agency, or vacation rental property. Generally, Expedia allows you to cancel or make changes to your booking without incurring any additional fees if you do it within the provided cancellation window. However, cancellation policies can differ for different bookings and may incur charges or are non-refundable, especially for discounted or non-flexible reservations. To understand the specific cancellation policy for your booking, it's recommended to review the booking details or contact Expedia customer support. Keep in mind that some reservations may be non-refundable regardless of cancellation timeframes, so it's essential to review the terms and conditions before making any booking.
Yes, pets are allowed in some Expedia accommodations. However, the policy regarding pets may vary depending on the specific hotel or property. You can find out if a particular accommodation accepts pets by checking the property description and amenities listed on the Expedia website. It is recommended to use the search filters or look for the "Pets allowed" option to narrow down your options. Some properties may have restrictions on the type, size, or number of pets allowed, and additional charges may apply. To ensure a hassle-free stay with your furry friend, it is always best to contact the hotel directly or consult with Expedia customer service for any specific pet-related queries or concerns before making a reservation.
The Expedia cancellation policy for flights varies depending on the airline and fare category. In most cases, flights booked through Expedia are non-refundable. However, there are certain exceptions where a full or partial refund may be available. Expedia allows users to manage their flight bookings online and provides options to cancel or modify reservations. Fees and penalties for cancellations or changes also vary depending on the airline and fare type. It is important to review the terms and conditions displayed during the booking process to understand the specific cancellation policy for your flight. Expedia encourages customers to consider purchasing travel insurance to protect against unforeseen circumstances that may require cancellation or changes to their flight reservations.
Click the link above to get answers to just about any Expedia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Expedia is extracted from issues that customers have reported to GetHuman.
Expedia, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this page for quick, efficient online self service
As a last, sometimes only, resort- Expedia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Expedia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Expedia agent. This phone number is Expedia's best phone number because 191,496 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-319-4834 include Find Itinerary, Cancel Booking, Dispute a Charge, Make a Booking, Change Booking and other customer service issues. The Expedia call center that you call into has employees from Phoenix, India and is open 24 hours, 7 days according to customers. In total, Expedia has 3 phone numbers. It's not always clear what is the best way to talk to Expedia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Expedia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Expedia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.