A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 7 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.
This is the #2 most popular Duke Energy (NC & SC) phone number out of 2. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Say, "I am a new customer." Next, say, "No." Next, say, "Residential." Then say, "No thanks." Next, you must say your zip code, and then you will get connected to a representative. · What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer."
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Duke Energy (NC & SC) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Push 1 for hot water heater repair
Here is how our research team describes the way the Duke Energy (NC & SC) phone system greets you: Which of these are you calling about? You can say, "Water heater repair" or press 1, "Home wiring repair" or press 2, "Surge protection" or press 3, "Appliance repair" or press 4, "Water line and sewer repair" or press 5, "Heating and cooling repair" or press 6, or press 0 for the operator.
What are the hours and when should I call?
Duke Energy (NC & SC) operates the call center for this 877-444-7731 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 5,483 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Duke Energy (NC & SC) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Duke Energy (NC & SC) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Duke Energy (NC & SC) is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 5,483 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Duke Energy (NC & SC) is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Duke Energy (NC & SC) staffs the call center well on Thursday.