Does Dell (Canada) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST.The least busy day is Wednesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Dell (Canada) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Dell (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from Dell (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Dell.
Your call may be recorded for quality assurance and training purposes.
If you know the extension you'd like to reach, press the pound key.
For order status on new product purchases that you have not yet received, say order status.
To make a purchase or get pricing or product info, say sales.
For technical help, say tech support.
For nontechnical inquiries, invoice requests, and incorrect, missing, or damaged parts received in your order, say customer care.
You can also say repeat that.
What's your order number?"
Excerpt from a call with Dell (Canada)
Thursday, March 14, 2024 2:50 PM
What are the hours and when should I call?
Dell (Canada) operates the call center for this 800-906-3355 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Dell (Canada) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dell (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dell (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dell (Canada) is Wednesday.The most busy day to call is Thursday, which averages 233% more phone calls by comparison.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Dell (Canada) is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dell (Canada) staffs the call center well on Wednesday.
Why Customers Call Dell (Canada)
If you have time to do a bit of reading before you call Dell (Canada), we recommend you read over some of our problem-specific articles.
Dell Canada's return policy allows customers to return products within 30 days from the date of purchase for a full refund, subject to certain conditions. The product must be in its original condition and packaging, including all accessories and documentation. Opened software, downloaded or digitally delivered subscriptions, and gift cards are non-refundable. Additionally, Dell may charge a restocking fee of up to 15% for returns of non-defective products. For all returns, customers must contact Dell's customer service to obtain a Return Authorization Number (RAN) before sending the product back. Dell does not accept returns for products purchased through third-party retailers. Overall, Dell Canada's return policy aims to provide customers with a fair and hassle-free return experience.
The warranty period for Dell Canada products varies depending on the type of product. Typically, Dell offers a standard one-year limited hardware warranty for most of its products, including laptops, desktops, and monitors. Additionally, some products may come with an extended warranty or service options. For example, Dell's premium XPS laptops usually include a longer warranty of up to three years. It's advisable to check the specific product's documentation or consult with Dell's customer service to determine the exact warranty coverage. They can provide further details on available warranties, additional services, and options to extend warranty coverage for added peace of mind.
Dell Canada offers international shipping to select countries. However, the availability and shipping charges may vary depending on the destination. Customers can check the Dell Canada website or contact customer support for more information on the specific countries eligible for international shipping. Dell Canada strives to provide a seamless and reliable international shipping experience. It is recommended to review the estimated delivery times and any additional customs or import duties that may apply to international orders. Dell Canada is committed to ensuring a satisfactory customer experience, and they provide comprehensive support to address any international shipping inquiries or concerns.
Click the link above to get answers to just about any Dell (Canada) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dell (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Incorrect shipping address: "You have an incorrect shipping address."
- From a call lasting 2m 47s , Dec 3, 2024 5:41 PM
Incorrect shipping address: "Incorrect shipping address on recent order."
- From a call lasting 1m 50s , Dec 3, 2024 5:39 PM
Information about why customers call Dell (Canada) is extracted from issues that customers have reported to GetHuman.
This is Dell (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dell (Canada) agent. This phone number is Dell (Canada)'s best phone number because 390 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-906-3355 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Dell (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Dell (Canada) has 1 phone number. It's not always clear what is the best way to talk to Dell (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dell (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dell (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.