How do I talk to a live human at Computer Associates?
A:Press 2 at the first menu. Then press 2. Then don't press anything, just wait on the line.Our free phone can also navigate phone menus to get a live human at Computer Associates for you.
Q:
Does Computer Associates offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-6pm EST.The least busy day is Wednesday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Computer Associates below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Computer Associates phone number to document the phone system.
Here is how our research team describes the way the Computer Associates phone system greets you: Broadcom - If you have an existing case, press 1. If you need to open a new case, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu. Then press 2. Then don't press anything, just wait on the line.
What are the hours and when should I call?
Computer Associates operates the call center for this 800-225-5224 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Computer Associates call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Computer Associates phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Computer Associates staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Computer Associates is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Computer Associates is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Computer Associates number, but it is also the day with the shortest hold times.
Why Customers Call Computer Associates
If you have time to do a bit of reading before you call Computer Associates, we recommend you read over some of our problem-specific articles.
Yes, documentation is available for all Computer Associates products. We understand the importance of providing our customers with comprehensive resources to ensure a smooth user experience. Our documentation includes detailed user manuals, installation guides, FAQs, and troubleshooting tips. These resources are designed to assist users at every stage, from initial setup to advanced configurations. We also offer online support forums where customers can interact with our knowledgeable community and access additional documentation. Furthermore, we regularly update our documentation to incorporate new features, enhancements, and security updates. We strive to make our documentation easily accessible, and it can be downloaded from our website as PDFs or viewed online for quick and convenient reference.
Computer Associates offers a wide range of products to meet diverse business needs. Their comprehensive product portfolio includes enterprise software solutions such as security management, IT operations, and automation. The company offers products for data management, ensuring efficient storage and retrieval of information. Additionally, their application development tools facilitate the creation and management of applications across various platforms. Computer Associates also provides quality assurance and testing solutions to ensure software reliability. Furthermore, their project and portfolio management software assists in effective project planning and execution. For businesses operating in the cloud, Computer Associates offers cloud-based monitoring and management tools. Overall, Computer Associates strives to deliver innovative and reliable software products that empower businesses to optimize their operations and drive growth.
Yes, Computer Associates offers free trials for most of their products. These trials are designed to provide potential customers with an opportunity to explore the functionality and benefits of the software before making a purchasing decision. The duration of the trials may vary depending on the product, but typically range from 14 to 30 days. During this period, users have full access to all features and capabilities of the software. To access the free trial, simply visit the Computer Associates website and navigate to the product page of your interest. There, you will find a "Free Trial" button to initiate the download and installation process. Take advantage of these trials to experience the features and performance of Computer Associates products firsthand.
Click the link above to get answers to just about any Computer Associates customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Computer Associates Customer Service Contacts
There are of course other ways to contact Computer Associates customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Computer Associates provides this option.
Computer Associates Customer Help Desk / Web Support
As a last, sometimes only, resort- Computer Associates customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Computer Associates's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Computer Associates agent. This phone number is Computer Associates's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5224 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Computer Associates first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Computer Associates has 1 phone number. It's not always clear what is the best way to talk to Computer Associates representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Computer Associates. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Computer Associates. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.