A:Press 5 and hold for a representative.Our free phone can also navigate phone menus to get a live human at Clear for you.
Q:
Does Clear offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-9pm EST.The least busy day is Wednesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 16 seconds.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Clear below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Clear phone number to document the phone system.
Here is how our research team describes the way the Clear phone system greets you: To cancel your membership, press 1. To manage your account, press 2. For HealthPass or vaccine inquiries, press 3. For billing, press 4. For something else, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5 and hold for a representative.
Below are some clips we've found from Clear's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Clear. We apologize for the inconvenience.
But we are currently experiencing higher than usual wait times.
To provide you with faster assistance, we recommend utilizing our convenient chat or support options.
Visit clearmead dot com slash support or our CLEAR app to chat with our digital ambassador, Clara, or email member services at clearme dot com.
We look forward to assisting you.
If you choose to remain on the line, this call may be monitored or recorded for quality assurance.
To cancel your membership, press one.
To manage your account, press two. For health pass or vaccine inquiries, press three."
Excerpt from a call with Clear
Monday, January 22, 2024 4:53 PM
They may need the phone number on your account
"Thank you for calling Clear.
For quick access to your account, visit my dot clear me dot to add family members, link partner accounts, adjust renewal settings, and more.
To get the fastest support, chat with our digital ambassador.
Clara at clearmead dot com slash support or on the clear app.
You can also email us anytime at member services at clearmead dot com.
This call may be monitored or recorded for quality assurance.
To cancel your membership, press one. To manage your account, press two.
For billing inquiries, press three. For TSA pre check-in enrollment provided by CLEAR, press four.
We'll need some information to cancel your membership.
To start, are you calling from the phone number associated with your account?"
Excerpt from a call with Clear
Wednesday, May 22, 2024 3:14 PM
They may ask you to enter information with the dial pad
"Thank you for calling Clear.
For quick access to your account, visit my dot clear me com to add family members, link partner accounts, adjust renewal settings, and more.
To get the fastest support, chat with our digital ambassador, Halo, at clearme dot com slash support.
Or on the CLEAR app. You can also email us anytime at member services CLEAR ME dot com.
This call may be monitored or recorded for quality assurance.
To cancel your membership, press one. To manage your account, press two.
We'll need please enter your eight digit birth date."
Excerpt from a call with Clear
Wednesday, November 13, 2024 7:13 PM
The first phone menu
"Thank you for calling CLEAR.
For quick access to your account, visit my dot clear me dot com to add family members, link partner accounts, adjust renewal settings, and more.
To get the fastest support, chat with our digital ambassador.
Clara at clearmead dot com slash support or on the clear app.
You can also email us anytime at member services at clearmead dot com.
This call may be monitored or recorded for quality assurance.
To cancel your membership, press one.
To manage your account, press two.
For billing inquiry, press three.
For TSA prepaid and enrollment provided by CLEAR, press four."
Excerpt from a call with Clear
Monday, June 3, 2024 5:23 PM
What are the hours and when should I call?
Clear operates the call center for this 855-253-2763 phone number Mon-Fri 8am-9pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 440 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Clear call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Clear phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Clear staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Clear is Wednesday.The most busy day to call is Friday, which averages 31% more phone calls by comparison.Again, this is based on a sample of 440 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday, which is 208% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Clear is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Clear staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Clear
If you have time to do a bit of reading before you call Clear, we recommend you read over some of our problem-specific articles.
Clear is a secure identity verification and expedited airport screening program designed to enhance airport experiences for travelers in the United States. Clear uses biometrics technology, such as fingerprints and eye scans, to confirm a person's identity quickly and efficiently. By enrolling in Clear, users can bypass long security lines at participating airports, saving valuable time and stress. This program works seamlessly with TSA PreCheck, allowing members to combine the benefits of both programs for an even faster and more convenient airport experience. Clear aims to revolutionize the way people navigate airport security checkpoints, providing a frictionless and secure travel experience for individuals seeking an efficient and streamlined journey.
No, Clear is not free. Clear is a membership-based service that requires a subscription fee. As of now, Clear offers annual, monthly, or family plan options, each with its own pricing structure. The annual plan provides unlimited access to the Clear network for a year at a fixed cost, while the monthly plan requires a recurring fee billed each month. The family plan allows the primary member to add up to three adult family members at a discounted rate. Clear aims to provide a seamless and expedited travel experience for its members by offering dedicated lanes at participating airports and stadiums, helping them bypass long security lines.
Clear works by using biometric technology to verify your identity and expedite the security process at participating airports and stadiums. To enroll in Clear, you provide your personal information and then visit a Clear enrollment center where your fingerprints and irises are scanned to create a unique biometric profile. Once enrolled, you can use Clear lanes at security checkpoints to bypass the traditional ID verification process, allowing you to go directly to the physical screening. At airports, Clear members still need to go through the standard TSA screening, but the biometric identification speeds up the initial document check. Clear's technology aims to provide a faster and more efficient experience, reducing wait times and enhancing security for its members.
Click the link above to get answers to just about any Clear customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Clear, and their purpose. Are any of these similar to the reason you are trying to call?
Account access assistance: "I didn't get a mail."
- From a call lasting 11m 24s , Nov 16, 2024 10:42 PM
Duplicate charges inquiry: "I just don't understand why I just paid in August with a credit card at the airport because it said I was out and they charged me again."
- From a call lasting 10m 46s , Nov 11, 2024 4:27 PM
Information about why customers call Clear is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Clear customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Clear's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Clear agent. This phone number is Clear's best phone number because 3,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-253-2763 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Clear first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Clear has 1 phone number. It's not always clear what is the best way to talk to Clear representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Clear. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Clear. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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