A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.
This is the #2 most popular Citizens Bank phone number out of 4. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · You have to put in your account number or social security number to get a live agent. · Please enter your 16-digit credit card number or your account number, then press #.
Toll-free · Press 0 through each prompt, then # each time it asks for your credit card number · Credit Card Services - Enter your 16-digit credit card account number.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Citizens Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 000.
Here is how our research team describes the way the Citizens Bank phone system greets you: Account info, press star. Reset password, press 1. Unlock user ID or to enroll in online banking, press 2. Mobile or online banking support, press 3. Zelle, external transfer, and bill payment support, press 4.
What are the hours and when should I call?
Citizens Bank operates the call center for this 800-656-6561 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 2,006 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citizens Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citizens Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citizens Bank is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 2,006 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Citizens Bank is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citizens Bank staffs the call center well on Monday.