A:Say "Customer." Then say "Your birthdate." Next, press 0. Next, say "It's none of those." You have to give them your ID number to speak with a representative.
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to CIGNA Medical, Dental & Vision Customer Service?
A:The average hold time is 16 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.
This is the #2 most popular CIGNA phone number out of 4. Click above to go back to the main customer service number and other contact information, including CIGNA email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Direct to a human · Cigna customer, press 1. Provider, press 2. Questions about enrolling in a Cigna plan, press 3. All other questions, press 4.
Toll-free · 24 hours, 7 days · This takes you right to a person. Little or no wait. You might need to tell them it is a medical claim and not flex account claim. · Please hold while your call is transferred.
Toll-free · Mon-Fri 8am-5pm EST · NOTE this is the Pittsburgh claims office for disability insurance. Enter 3,then enter 2 or say "Operator." If it's not about a disability claim, you may be in the wrong place. · New York Life Group Benefits Solution - Claimant, press 1. If you are calling for someone else, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CIGNA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Customer." Then say "Your birthdate." Next, press 0. Next, say "It's none of those." You have to give them your ID number to speak with a representative.
Here is how our research team describes the way the CIGNA phone system greets you: Tell me if you are a customer, a provider, or if you are calling about enrollment.
What are the hours and when should I call?
CIGNA operates the call center for this 800-244-6224 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 3,376 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CIGNA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CIGNA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CIGNA is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 3,376 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call CIGNA is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CIGNA staffs the call center well on Thursday.