Does Banner Life Insurance offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm EST.The least busy day is Tuesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Banner Life Insurance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Banner Life Insurance phone number to document the phone system.
Here is how our research team describes the way the Banner Life Insurance phone system greets you: Thank you for contacting Legal and General America and Banner Life. Calls may be monitored or recorded for quality assurance. If you're a policyholder, press 1. If you're an agent or agency, press 2. If you're calling to file a claim or checking the status of an existing claim, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Below are some clips we've found from Banner Life Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Legal and General America and Banner Life.
Calls may be monitored or recorded for quality assurance.
If you're a policyholder, press one.
If you're an agent or agency, press two. If you're As a virtual agent, I can help with several tasks regarding payments, policy information, and forms, What would you like help with today?"
Excerpt from a call with Banner Life Insurance
Monday, February 5, 2024 5:35 PM
What are the hours and when should I call?
Banner Life Insurance operates the call center for this 800-638-8428 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Banner Life Insurance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Banner Life Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Banner Life Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Banner Life Insurance is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Banner Life Insurance is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Banner Life Insurance staffs the call center well on Tuesday.
Why Customers Call Banner Life Insurance
Below is a sample of recent calls to Banner Life Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Inquire about policy details: "I wanna know if I have a certain conveyance on my policy."
- From a call lasting 3m 15s , Oct 7, 2024 9:11 PM
Inquiring about policy details: "I do not have the policy number right in front of me."
- From a call lasting 21m 58s , Sep 17, 2024 8:12 PM
Payment inquiry: "I thought they were supposed to take it out of my checking account today."
- From a call lasting 6m 39s , Jul 17, 2024 7:12 PM
Information about why customers call Banner Life Insurance is extracted from issues that customers have reported to GetHuman.
This is Banner Life Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Banner Life Insurance agent. This phone number is Banner Life Insurance's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-638-8428 include and other customer service issues. Rather than trying to call Banner Life Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Banner Life Insurance has 1 phone number. It's not always clear what is the best way to talk to Banner Life Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Banner Life Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Banner Life Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.