Calling the Alaska Division of Motor Vehicles is a fairly simple experience, even if the state wants to push people to its online services. When you call this number, you get a recorded message telling you most of its services can be done online and without a wait.
The system will not automatically connect you with an agent; you have to manually confirm that you want to speak to an agent by pressing one when prompted. The system does take time to warn callers of a high volume and that "online means no line," but it will still connect you if you decide you need personal assistance. Additionally, this number is meant to be used only by people outside Alaska, which may help cut down on wait times.
Despite the warnings, my wait time was nonexistent before Olivia answered the phone and asked how she could assist me. I said I would be moving to Alaska in the next two weeks and wanted to know how long I had to replace my out-of-state license.
She asked if I was moving to Anchorage, and I said I was. At that point, she told me I needed to get my new license within six months of relocating. I asked what documents I needed, and she asked if my current driver's license was valid or expired. I said it was valid, and she asked if it had a Real ID star, which I confirmed it did.
She then asked if I had a valid passport, and I answered in the affirmative. At that point, she told me I'd need to bring in my passport, out-of-state license and two pieces of mail establishing my Alaska residence. She added that for their purposes, any piece of mail with my name and address would do, but I could not use two pieces of the same type of mail.
She then added that it would cost $40 for a license and said I would also need to take a general knowledge exam when I got my license. With no other questions, I thanked her for her assistance and she wished me a nice day.
Overall, I thought this was a very strong customer service experience. The DMV encourages people to go online, but it makes sure it can help customers who need or want personal assistance.
I thought Olivia was well-prepared to answer my questions and offer complete details. When I asked about licensing documents, she didn't need me to ask her about the costs of a license; she offered that information entirely on her own.
She was professional and easy to deal with, offering a polite and kind demeanor from beginning to end. She made sure she had all needed information from me before attempting to answer my question, and she seemed to genuinely care about offering real assistance.
Even though the system suggested high call volumes and long waits, I experienced no wait time issues. I would absolutely use this number if I genuinely needed assistance from the Alaska DMV.
This is Alaska Office of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alaska Office of Motor Vehicles (DMV/RMV) agent. This phone number is Alaska Office of Motor Vehicles (DMV/RMV)'s best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 907-269-5551 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Alaska Office of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Alaska Office of Motor Vehicles (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Alaska Office of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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