Aetna Member Services Dental Customer Service

Phone Number & Getting a Rep

Aetna Member Services Dental Customer Service number

800-451-7715
Toll-free·Calls Dental Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Aetna Member Services number?

A:Press 0 twice for dental benefits for dental providers/customer service
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Aetna Member Services Dental Customer Service?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Monday.

All Aetna Member Services customer service contact information

This is the #3 most popular Aetna Member Services phone number out of 4. Click above to go back to the main customer service number and other contact information, including Aetna Member Services email addresses, twitter handles, and live chat options.

More Aetna Member Services Customer Phone Numbers

Member Services

877-204-9186
Main phone number · Toll-free · 24 hours, 7 days · Must choose option 1-3, then hold on the line until you are transferred. · AT&T - To set up new service for home, press 5. To set up new service for your business, press 6. Current customers, press 7.

PPO Member Services

866-565-1236
Toll-free · 24 hours, 7 days · Calling this Aetna Member Services number should go right to a real human being · To make a payment, press 1. All other callers, please remain on the line.

Billing

888-218-1276
Toll-free · Mon-Fri 10am – 8pm EST · Press 1 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Aetna Member Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 twice for dental benefits for dental providers/customer service
Here is how our research team describes the way the Aetna Member Services phone system greets you: National Dentist Line - Say or enter your NTI or your tax ID.
Below are some clips we've found from Aetna Member Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Aetna's National Dental line. To improve our service, your call will be monitored and recorded. Did you know that our dental portal has been updated to offer a broader selection of procedure codes and more detailed benefits?
Please visit itna dental dot com to obtain eligibility and benefits offered through dental exchange.
Please say or enter your NPI or tax ID."
Excerpt from a call with Aetna Member Services
Tuesday, November 19, 2024 3:23 PM

What are the hours and when should I call?

Aetna Member Services operates the call center for this 800-451-7715 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 2,723 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aetna Member Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aetna Member Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Aetna Member Services is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 2,723 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Aetna Member Services is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Aetna Member Services number, but it is also the day with the shortest hold times.

Why call this Aetna Member Services number?

Below is a sample of recent calls to Aetna Member Services, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 2m 20s , Nov 19, 2024 3:23 PM

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