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eFax Customer FAQ

Top Answers & How-to Guides

What is eFax's Phone Number?

The question we are asked most often is about how to talk to eFax customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if a fax transmission fails?

If a fax transmission fails, eFax provides a detailed status report to notify the user of the issue. The report highlights the reason...
Ask any question you have about eFax customer service, get an answer now.
Contact eFax customer service

Overview

What is eFax and how does it work?

eFax is a digital faxing service that allows users to send and receive faxes through email or an online portal. It eliminates the need...
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Pricing

How much does eFax cost?

The cost of eFax varies based on the plan you choose. eFax offers three different plans: eFax Plus, eFax Pro, and eFax Corporate. The...
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International

Can I send faxes internationally with eFax?

Yes, eFax allows users to send faxes internationally. With eFax, you can easily send faxes to over 200 countries worldwide. This efficient...
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File Formats

What file formats can I send as a fax?

You can send a variety of file formats as a fax with eFax. Our platform supports popular formats such as PDF (Portable Document Format),...
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Equipment

Do I need a physical fax machine to use eFax?

No, you do not need a physical fax machine to use eFax. eFax is a digital fax service that allows you to send and receive faxes using...
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Multiple Documents

Can I send multiple documents in a single fax?

Yes, with eFax, you can easily send multiple documents in a single fax. Our platform allows you to attach and fax up to 10 files in...
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Page Limit

Is there a limit on the number of pages I can send in a fax?

No, there is no limit on the number of pages you can send in a fax with eFax. Whether you need to send one page or a hundred pages,...
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Accessibility

Can I access my faxes from multiple devices?

Yes, you can access your faxes from multiple devices with eFax. Our service offers convenient accessibility across various platforms,...
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Security

Is my faxed data secure with eFax?

Yes, your faxed data is secure with eFax. We understand the importance of keeping your information safe and have implemented robust...
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Transmission Errors

What happens if a fax transmission fails?

If a fax transmission fails, eFax provides a detailed status report to notify the user of the issue. The report highlights the reason...
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Help me with my eFax customer service issue

Ask any question you have about eFax customer service. We will do our best to get you answers right away.
We look to the eFax issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
eFax issues reported to GetHuman
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