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eFax Customer FAQ

Top Answers & How-to Guides

What is eFax's Phone Number?

The question we are asked most often is about how to talk to eFax customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent eFax Customer Questions

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Overview of eFax

What is eFax and how does it work?

eFax is a digital fax service enabling users to send and receive faxes through the internet without traditional hardware. Users...
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How much does eFax cost?

eFax pricing varies depending on the plan and features selected, with options for casual users and businesses. Basic plans are...
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Can I send faxes internationally with eFax?

Yes, eFax allows users to send faxes internationally with ease through an internet connection. Users should verify...
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Can I use eFax for legal documents?

eFax can be effectively used for sending and receiving legal documents, offering convenience and secure transmission. It...
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eFax Features

What file formats can I send as a fax?

eFax supports various file formats for sending faxes, including PDF, TXT, DOC, DOCX, JPG, JPEG, BMP, and TIF. Users should also...
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Do I need a physical fax machine to use eFax?

A physical fax machine is not required for eFax, as it operates entirely online. Users can send and receive faxes through their...
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Can I send multiple documents in a single fax?

Yes, eFax enables users to send multiple documents in one fax. This feature is helpful for sending related files together....
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Is there a limit on the number of pages I can send in a fax?

Yes, eFax services usually have page limits per fax, which differ based on the chosen plan. Basic plans might restrict around...
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Can I customize my fax cover sheet with eFax?

Yes, users can personalize their fax cover sheets with eFax by adding elements like sender and recipient information, subject...
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Device Accessibility

Can I access my faxes from multiple devices?

eFax enables users to access their faxes from various devices, including computers, smartphones, and tablets, provided they are...
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How can I receive faxes using eFax?

To receive faxes with eFax, one needs to obtain an eFax number during registration. Incoming faxes are converted to digital...
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eFax Security and Reliability

Is my faxed data secure with eFax?

eFax prioritizes the security and confidentiality of users' data by employing encryption during transmission and adhering to...
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What happens if a fax transmission fails?

When a fax transmission fails, it can be due to various issues like a busy line, incorrect number, or Internet problems. The...
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What do I do if I don't receive a fax I was expecting?

If an expected fax is not received, first verify with the sender that the fax was transmitted successfully. Ensure your eFax...
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Does eFax provide a confirmation for sent and received faxes?

eFax offers confirmation notifications for both sent and received faxes. Users receive emails detailing the success or failure...
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We look to the eFax issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
eFax issues reported to GetHuman
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