In a nutshell: Managing your mobile data usage is important if you're going to keep your mobile bill under control. If you have Xfinity mobile, you have tools for keeping track of your data use and options for switching to lower monthly data rates so you can cap your monthly Xfinity bill or to a plan that better fits your actual data usage.
Managing your mobile data usage is important if you're going to keep your mobile bill under control. If you have Xfinity mobile, you have tools for keeping track of your data use and options for switching to lower monthly data rates so you can cap your monthly Xfinity bill or to a plan that better fits your actual data usage.
Only Primary Users and Account Managers can see data usage history.You have two ways of reducing the amount of mobile data you get. One is by reducing the data you are signed up for on your current plan, the other is by signing up for a new plan.
Xfinity Mobile sign in page
To track your data usage on the Xfinity app, skip to step 4.
There you will see your current and past data usage. This information may help you figure out under what circumstances you use the most data, or the least necessary data, which can help you figure out how to cut down on your total data usage.
Skip to step 9.
To lower your data rate or switch mobile plans, continue with subsequent steps.
To lower your monthly data by finding a cheaper mobile plan instead of by reducing the data you get with your current plan, skip to step 14.
The new rate should show up on your account within 24 hours.
Do not continue with subsequent steps.
Xfinity's mobile plans page
However, to avoid overage charges, if you know your mobile line will see high, regular data usage that you can't change, switch to the Unlimited option. Long term, it should cost you the least because of eliminating overages
You can probably lower your monthly bill more this way than you can by simply cutting down on your monthly data rate. However, you will have to do without many of the add-ons and extra features that you currently have.
If you need assistance managing your data usage, call an Xfinity mobile customer care representative. The Xfinity mobile call center is open 24 hours a day, seven days a week.
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