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Wine.com Customer FAQ

Top Answers & How-to Guides

What is Wine.com's Phone Number?

The question we are asked most often is about how to talk to Wine.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Wine.com customer service, get an answer now.
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Recent Wine.com Customer Questions

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Order Management

How can I track my order?

To track an order from Wine.com, customers can find the tracking details on the website. After shipping, a confirmation email...
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What is your return policy for wine?

Wine.com has a return policy for damaged or defective bottles, encouraging quick notification by customers. However, wines that...
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Can I cancel an order after it has been placed?

Customers may be able to cancel an order on Wine.com if it has not yet shipped, depending on the order status. If shipped,...
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Wines and Varieties

What types of wines does Wine.com sell?

Wine.com offers a vast array of wines, including red, white, sparkling, rosé, and dessert varieties. Their selection features...
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What are some popular wine regions or varieties?

Numerous acclaimed wine regions worldwide are distinguished by specific grape varieties that reflect their unique soils and...
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Can I find rare or limited-edition wines on Wine.com?

Wine.com provides a wide range of rare and limited-edition wines, including unique selections from prestigious vineyards and...
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Shipping and Delivery

Do you offer international shipping?

Wine.com primarily ships within the United States due to state regulations on alcohol delivery. They do not usually offer...
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Are there any restrictions on shipping alcohol?

Shipping alcohol is subject to various state regulations in the U.S., which vary widely. Some states allow direct shipment,...
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What payment methods do you accept?

Wine.com generally accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and...
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Promotions and Discounts

Are there any discounts or promotions available?

Wine.com frequently changes its discounts and promotions, which can include seasonal sales and loyalty program offers....
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Do you have a wine club or subscription service?

Wine.com does not provide a traditional wine club, but they offer a subscription service called "Wine Discovery." This service...
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Are there any subscription options for regular deliveries?

Wine.com provides a subscription service named the "Wine Club," offering tailored wine deliveries based on individual...
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Events and Recommendations

What are the best wine pairings for certain foods?

Wine pairings enhance meals by complementing flavors. Bold reds like Cabernet Sauvignon suit red meats, while white wines such...
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Does Wine.com offer personalized wine recommendations?

Wine.com offers personalized wine recommendations through various tools on its website, allowing customers to receive...
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What types of events does Wine.com host?

Wine.com organizes a range of events designed for both wine lovers and beginners, including interactive virtual tastings,...
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Mobile App

What is the process for joining the wine club?

Joining a wine club through Wine.com is a straightforward process. First, select a wine club that aligns with your preferences,...
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Is there a mobile app for Wine.com?

Wine.com currently does not have a dedicated mobile application. However, their website is optimized for mobile devices,...
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We look to the Wine.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Wine.com issues reported to GetHuman
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