Waze Customer FAQ

If Waze has stopped giving voice directions, check your device's volume settings and ensure they are not muted. In Waze, go to "Settings," then "Voice & Sound," and make sure "Sound" is enabled. You can also try selecting a different voice or resetting your voice settings. Restarting the app or your device may resolve the issue as well. If the problem persists, consider uninstalling and reinstalling the app to reset any settings.

To change the language to English in the Waze app, go to the app's settings. Tap on "Voice & sound," then select "Language." From there, you can choose English as your preferred language for voice directions. Make sure to confirm your selection to apply the changes.

If you're not hearing Waze directions clearly, check the volume settings on your device and ensure that the media volume is turned up. Additionally, make sure that the Waze app's voice guidance settings are enabled. You can adjust the voice volume within the Waze app under the settings menu. Also, verify that the "Play sound through" option is set to your preferred audio output, such as your phone’s speaker or Bluetooth device.

To update your business address on Waze, you can use the Waze Map Editor if you have editing permissions. Sign in to the Waze app or website, search for your business, and select "Edit." Then, update the address details accordingly. It may take some time for the changes to reflect on the map, as they need to be reviewed. If you're unable to edit, you can also add a location report directly in the app to inform the community about the change.

Sure, to get voice guidance in your car using Waze, make sure your device is connected to your car’s speaker either via wire or Bluetooth. Then launch Waze app on your device. Tap the Waze icon at the bottom left of the screen, go to Settings (the gear icon), then select "Sound & Voice". After that, tap on "Voice and sound" to ensure that the guidance volume is turned on, and select the desired voice for your guidance. Be sure that your car volume is turned up too. By following these steps, you should be able to receive voice guidance from Waze in your car.