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Washington Metro Authority - Smartrip Customer FAQ

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What is Washington Metro Authority - Smartrip's Phone Number?

The question we are asked most often is about how to talk to Washington Metro Authority - Smartrip customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use my SmarTrip card for parking at Metro stations?

Yes, you can use your SmarTrip card for parking at Metro stations. This contactless fare payment card is not only convenient for riding...
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Adding Value

How do I add value to my SmarTrip card?

You can add value to your SmarTrip card by visiting any Metro station fare machine or Metro sales office. At the fare machine, select...
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SmarTrip Card

What is a SmarTrip card?

A SmarTrip card is a reusable, contactless payment card designed for convenient travel on the Washington Metro. It is a rechargeable...
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Usage Locations

Where can I use my SmarTrip card?

You can use your SmarTrip card on the Washington Metro Authority's (WMATA) Metrorail and Metrobus systems. It provides a convenient...
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Card Usage

Can I use my SmarTrip card on buses and trains?

Yes, the SmarTrip card can be used on both buses and trains within the Washington Metro Authority network. It is a convenient and contactless...
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Can I use my SmarTrip card for parking at Metro stations?

Yes, you can use your SmarTrip card for parking at Metro stations. This contactless fare payment card is not only convenient for riding...
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Lost Card

What happens if I lose my SmarTrip card?

If you lose your SmarTrip card, you should report it immediately to the Washington Metro Authority. Reporting the loss will help protect...
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Funds Transfer

Can I transfer funds between multiple SmarTrip cards?

Yes, you can transfer funds between multiple SmarTrip cards. To do so, visit any WMATA Metrorail station with the cards you wish to...
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Benefits

What are the benefits of using a SmarTrip card?

Using a SmarTrip card offers numerous benefits for Washington Metro Authority commuters. Firstly, it provides a convenient and easy...
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Discounts

Are there any discounts or reduced fares available with a SmarTrip card?

Yes, SmarTrip cardholders can take advantage of various discounts and reduced fares when using the Washington Metro Authority. Seniors...
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