© GetHuman Inc.

Washington Metro Authority - Smartrip Customer FAQ

Top Answers & How-to Guides

What is Washington Metro Authority - Smartrip's Phone Number?

The question we are asked most often is about how to talk to Washington Metro Authority - Smartrip customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Washington Metro Authority - Smartrip customer service, get an answer now.
Contact Washington Metro Authority - Smartrip customer service

Recent Washington Metro Authority - Smartrip Customer Questions

Help me with my Washington Metro Authority - Smartrip customer service issue

Adding and Managing Value

How do I add value to my SmarTrip card?

To add value to a SmarTrip card, one can use fare machines at Metro stations, the Metro online portal, or participating retail...
Read more

Can I transfer funds between multiple SmarTrip cards?

The Washington Metro Authority - SmarTrip does not facilitate direct transfers between SmarTrip cards. Each card functions on...
Read more

How do I dispute a charge made to my SmarTrip card?

To dispute a charge on a SmarTrip card, one should collect details like the transaction date, amount, and location. Reviewing...
Read more

Usage and Locations

Where can I use my SmarTrip card?

The SmarTrip card is accepted on Metrorail and Metrobus services in D.C., Maryland, and Virginia. It also works with some...
Read more

Can I use my SmarTrip card on buses and trains?

The SmarTrip card is valid for use on both Washington Metro Authority buses and trains. Riders tap their cards at fare gates...
Read more

Can I use my SmarTrip card for parking at Metro stations?

The SmarTrip card can be used for parking at certain Metro stations, but users should verify that their chosen station supports...
Read more

Can I use a SmarTrip card for travel outside the D.C. Metro area?

The SmarTrip card is designed primarily for the Washington Metropolitan Area Transit Authority system and is typically not...
Read more

Card Troubleshooting

What happens if I lose my SmarTrip card?

The Washington Metro Authority - SmarTrip offers a process for replacing lost SmarTrip cards, especially for registered users...
Read more

Are there temperature restrictions for using the SmarTrip card?

The SmarTrip card is designed for various weather conditions, without specific temperature restrictions. However, extreme...
Read more

What steps should I take if my SmarTrip card is faulty?

If a SmarTrip card is malfunctioning, users should first check for visible damage before testing it at a fare gate or bus...
Read more

Discounts and Benefits

What are the benefits of using a SmarTrip card?

The SmarTrip card streamlines public transport by allowing easy tapping for Metro services, eliminates the need for paper...
Read more

Are there any discounts or reduced fares available with a SmarTrip card?

The SmarTrip Card provides various discounts for senior citizens, individuals with disabilities, and children. Seniors aged...
Read more

Are there any benefits for students or seniors using the SmarTrip card?

The SmarTrip card provides valuable discounts for students and seniors using WMATA services. Students can benefit from reduced...
Read more
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!