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Wargaming.net Customer FAQ

Top Answers & How-to Guides

How do I Contact Wargaming.net Customer Service?

The question we are asked most often is about how to talk to Wargaming.net customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any subscription fees for Wargaming games?

Wargaming.net's titles are mainly free-to-play, allowing players to enjoy the core experience without subscription fees....

How do I create an account on Wargaming.net?

To create an account on Wargaming.net, users should visit the website and select the "Sign Up" option. They need to complete a...
Ask any question you have about Wargaming.net customer service, get an answer now.

Recent Wargaming.net Customer Questions

how can I contact a live person

As an assistant, I’m sorry to say that I cannot assist you with connecting to a live person. However, you can send your queries and issues through the help center or customer support section of Wargaming.net's website. They have a well-documented ticketing system where you can create a request and they will reply to your query via email. Consider describing your issue in a detailed manner for better assistance.
Asked Apr 15, 2024 10:33 PM

My last game was penalized for Unsporting conduct, why was that?

Unsporting conduct penalties in Wargaming.net games are usually applied when a player behaves in a way that negatively affects the gaming experience for others. This could include actions such as team-killing, blocking, AFK-ing/intentional non-participation, or exploiting bugs. It's also applied for any inappropriate communication like trolling, flaming, or hate speech. Wargaming.net values fair play and a positive gaming environment, so when players violate these principles, they may receive a penalty. If you've received this penalty but are unsure why, it could be for any of these reasons. Please remember to always engage in fair play and respect your fellow players.
Asked Apr 15, 2024 10:22 PM

Help me with my Wargaming.net customer service issue

Community Engagement

How can I connect with other players?

To connect with others in the Wargaming.net community, use in-game chat functions, join clan systems, and explore forums and...

Are there community events or tournaments?

Wargaming.net regularly hosts a variety of community events and tournaments, offering players chances to earn rewards and...

How do I access updates or patches for games?

To obtain updates for Wargaming.net games, ensure your game client is updated and set to download updates automatically....

Purchasing and Refunds

How do I purchase in-game items?

Purchasing in-game items in Wargaming.net games is usually done through the in-game store, which can be accessed from the main...

What is the refund policy for in-game purchases?

Wargaming.net's refund policy for in-game purchases generally considers these transactions final, with limited options for...

Game Information

What platforms are Wargaming games available on?

Wargaming.net provides games on various platforms, including PC, mobile (iOS and Android), and consoles like PlayStation and...

What are the competitive play options offered?

Wargaming.net provides various competitive play options, such as a ranked battle system for skill assessment, clan wars for...

What games does Wargaming.net offer?

Wargaming.net provides a variety of online military-themed games, with World of Tanks being their flagship title focused on...

What are the system requirements for Wargaming titles?

System requirements for Wargaming titles differ by game. Typically, they require Windows, a dual-core processor, four gigabytes...

Is there a mobile version of Wargaming games?

Wargaming.net has developed several mobile games, including the popular World of Tanks Blitz and World of Warships Blitz, which...

Account Management

Are there any subscription fees for Wargaming games?

Wargaming.net's titles are mainly free-to-play, allowing players to enjoy the core experience without subscription fees....

How do I create an account on Wargaming.net?

To create an account on Wargaming.net, users should visit the website and select the "Sign Up" option. They need to complete a...

Support and Feedback

How can I report an issue with a game?

To report a game issue with Wargaming.net, players should use the support section of the official website. Providing detailed...

What support is available for new players?

Wargaming.net offers new players various support options, including a detailed knowledge base on their website with tutorials...

How can I provide feedback on Wargaming features?

Players can provide feedback on Wargaming features through official forums and community boards, which allow for the exchange...
We look to the Wargaming.net issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Wargaming.net issues reported to GetHuman
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