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Wargaming.net Customer FAQ

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How do I Contact Wargaming.net Customer Service?

The question we are asked most often is about how to talk to Wargaming.net customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Wargaming.net Customer Questions

how can I contact a live person

As an assistant, I’m sorry to say that I cannot assist you with connecting to a live person. However, you can send your queries and issues through the help center or customer support section of Wargaming.net's website. They have a well-documented ticketing system where you can create a request and they will reply to your query via email. Consider describing your issue in a detailed manner for better assistance.
Asked Apr 15, 2024 10:33 PM

My last game was penalized for Unsporting conduct, why was that?

Unsporting conduct penalties in Wargaming.net games are usually applied when a player behaves in a way that negatively affects the gaming experience for others. This could include actions such as team-killing, blocking, AFK-ing/intentional non-participation, or exploiting bugs. It's also applied for any inappropriate communication like trolling, flaming, or hate speech. Wargaming.net values fair play and a positive gaming environment, so when players violate these principles, they may receive a penalty. If you've received this penalty but are unsure why, it could be for any of these reasons. Please remember to always engage in fair play and respect your fellow players.
Asked Apr 15, 2024 10:22 PM

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