Luggage should arrive at the same time as the passengers but when unforeseen events can lead to your baggage getting lost or delayed. Vueling Airline does encounter lost baggage claims regularly and have policies in place to deal with such claims. Reasd these helpful tips.
Vueling Airlines is a global Spanish airline and the biggest airline in Spain by fleet size and destination numbers. It is a popular airline for foreigners traveling to and from Spain.
Luggage should arrive at the same time as the passengers but when unforeseen events can lead to your baggage getting lost or delayed. Vueling Airline does encounter lost baggage claims regularly and have policies in place to deal with such claims.
If you do not see your luggage at the baggage collection area, your first move should be to visit the Lost and Found Office in the airport. At the Lost and Found Office, you will be provided with a Property Irregularity Report (P.I.R.).
The P.I.R is a reference number with a code that helps you locate your currently lost luggage and lost luggage in the future. The P.I.R makes it easier for you to locate your luggage by reporting the incident, providing a detailed description of your luggage and tracing the luggage.
Once a P.I.R has been made, Vueling Airlines will start a baggage search in all Spanish airports. Most luggage is recovered and delivered within 3 days of opening the P.I.R.
You can use the code associated with the P.I.R to trace your bag using the World Tracer System. You can use the Vueling website to trace your bag and find information about where it is currently located.
Once the luggage is located, the airline will notify you by either calling you or sending you a text. The luggage will then be sent to the address specified in the P.I.R.
There is a form on Vueling's website where you can request a refund for basic necessities you had to acquire during the time your luggage was being traced. You will have to prove that those necessities were in your bag to receive the refund.
If your baggage has still not been traced after 5 days, you should fill out a form on Vuelings website providing more information about the luggage that will aid its recovery.
If your luggage has been lost for over 21 days, you should request Vueling Airlines for compensation of the luggage's contents. You will have to provide the airline with original documents for you to receive compensation.
Contact customer care
If the above processes do not work when you lose your luggage on Vueling Airlines, you can call their customer service center and report the lost luggage.
You can contact Vueling Airlines customer care through any of the following means:
Phone
Calling the Vueling Airlines customer service phone number is a great option for reporting lost baggage. The phone line is open every day from 9am to 9pm EST.
The average wait time on the line is 15 minutes and a live customer service representative will file your baggage claim. Be respectful and courteous on the call so that the agent can help you effectively trace your luggage.
You can get the phone number on GetHuman.
Live Chat
Starting a live chat with Vueling Airlines customer service is another great way to report lost baggage. The chat option is available all day, every day but it might take an hour for customer service to respond.
You can find the link to the live chat on GetHuman.
You can send Vueling Airlines customer service an email and report lost baggage. Be descriptive in the email and submit as much travel information as possible. Expect a reply in 3 hours
You can retrieve the email address from GetHuman.
Help Desk
The final option you have to report lost baggage to Vueling Airlines is their online help desk. It takes about 100 hours for the issue to be fixed if presented in this manner.
The help desk address can be acquired from GetHuman.
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