Volaris Airlines Customer FAQ

To file a complaint against Volaris, you can submit your concerns through their official complaints process listed on their website. This may involve filling out a form or providing details regarding your issue. Ensure you include all pertinent information, such as flight numbers, dates, and any supporting documentation.

Yes, you are permitted to carry a NutriBullet in your checked bag on Volaris Airlines. However, you are advised to package it carefully to prevent damage as baggage handlers may not be delicate with luggage. Additionally, airport security does have the right to inspect your bag and items if they see fit. Please also keep in mind the weight and size limits for checked baggage as you may incur additional fees if your luggage is over the limits.

The price for additional checked bags on Volaris Airlines may vary based on factors such as flight route, time of booking, and the size and weight of the bag. It's typically cheaper to purchase additional baggage allowance at the time of booking or prior to arriving at the airport. We highly recommend checking the latest baggage fees on the Volaris website or getting in touch with the airline directly for the most up-to-date and detailed information.

Absolutely, Volaris Airlines takes care of all its passengers, including senior citizens. They provide assistance services that include wheelchair assistance from the terminal entrance to your seat on the aircraft, and the reverse when you land. This service ensures the comfort of senior citizens during loading and unloading. For optimal assistance, inform the airline about the required assistance when booking the flight or no less than 48 hours before the scheduled departure. This will ensure adequate and prompt arrangements are made.

Si has perdido un objeto en un avión de Volaris, te sugerimos que llenes el formulario de propiedad perdida en el sitio web de Volaris lo antes posible. Deberás proporcionar detalles como tu número de vuelo, la fecha de tu vuelo y una descripción del objeto perdido. Volaris analizará tu caso y si localizan tu artículo, se pondrán en contacto contigo para coordinar la devolución. No olvides que el éxito en la recuperación del objeto perdido puede variar y Volaris no se responsabiliza por los objetos perdidos. Por lo tanto, siempre es mejor mantener tus pertenencias personales cerca y revisar tu asiento antes de abandonar el avión.