Volaris Airlines Customer Service Issues

I was unexpectedly removed from a flight to Tijuana without any explanation. I am seeking a refund as both my fiancé and her friend were also removed without reason. We invested a lot in this trip and need to understand why we weren't allowed to board the plane. This is especially important as my girlfriend, soon to be my wife, was denied boarding for the second time. We hope to get a refund if we are unable to take the flight.

Hello, I need assistance obtaining a refund or cancellation confirmation for our financial records to reconcile the original charge and credit on our Travel Business Card. The company sponsored the travelers, Lizet C. and Sophia C., thus I require a copy of the credit or refund memo for the airfare, as our coordinator initially issued the ticket. The Reservation Code is OYZL8C for the trip from CUL to TIJ on October 16-18, [redacted]. The traveler's email is [redacted] The billing address and name on the card are under my business address at [redacted] Campus Drive, Room G3040, Stanford, CA [redacted], for Rowel F. Padilla. I would appreciate prompt assistance to obtain the credit memo or email to resolve this matter. Thank you. Rowel.

While on our annual trip to San Antonio, TX, I received news this morning from our internist that I have prostate cancer. After reviewing the pathologist report, it's confirmed that the cancer has metastasized into my pelvis and femur bones. An emergency appointment with the urologist has been scheduled for immediate treatment. Due to this urgent medical situation, we are unable to take our return flight on Volaris Air tomorrow, October 6, [redacted], from San Antonio, TX, to GDL. We kindly request credit for the return flight on PNR no.: ZCVCKM as we intend to use this ticket once the bulk of the radiology, chemotherapy, and hormone treatments are underway, potentially in 3 to 6 months. The original flight we were scheduled for was [redacted] from San Antonio, TX to GDL on October 6th. I am providing advance notice that I require an indefinite extension on the return ticket until we receive more medical information regarding my current life-threatening situation. I attempted to contact USA Customer Service regarding PNR ZCVCKM, but the connection was poor, and after a lengthy conversation without a clear answer, I had to disconnect. Today marked my first knowledge of my cancer diagnosis. Cordially, Richard C. S. Cell: [redacted]

I need to travel to Mexico City from Phoenix, AZ (USA) and back for the Venezuelan Embassy to renew my expired passport. The U.S. Government allows Venezuelans to enter with expired passports up to 5 years. The Venezuelan Consulate will provide a letter 24 hours before my trip explaining my appointment to the Mexican Government. Can I purchase tickets from Phoenix, AZ (USA) to Mexico City, Mexico and back? Is it possible to fly with Volaris Airlines under these circumstances? Thank you.

I missed my flight on 10/21 due to a car accident involving my Uber driver who had to go to the hospital. Unfortunately, I was unable to speak with a customer service representative and only received unhelpful automated messages. My original flight was from LAX to BJX. I had to book a new flight for Monday 10/23 due to a doctor's appointment. Is there any way to receive compensation for this missed flight as it was not my fault?

I had a reservation with Volaris Airlines for a flight on December 13th. Unfortunately, I couldn't fly because I was hospitalized due to a sudden illness. I informed Volaris by email that I couldn't make the flight. The flight was from Tijuana to Mazatlan on December 13th, with a return planned for December 24th. My name is Nancy V., and my new email address is. I can be reached at [redacted] for any refund information. I need guidance on how to provide my e-ticket details to Volaris as per their request.My hospital email is [redacted] The ticket reservation code is E94JHC, and it was for a Volaris flight.

I have been trying to book a wheelchair for my flight on Monday, Nov 6th, but I couldn't find the option available on the website. During a call, the person I spoke to sounded unprofessional and had an accent that seemed to be Indian. They insisted on getting my card number to verify my account. When I asked them to confirm access to my record by sharing details like my seat choice, they abruptly hung up. I've spent over two hours dealing with this issue. I am based in Mexico and would like assistance in English. My journey is from Guadalajara to Houston, and I am specifically in need of a wheelchair at the Houston airport.

I am Sophia Brown, and I recently flew with Volaris Airlines on Flight Y4915 to Y4686 from LAX Airport to Guadalajara Airport on 01/11/23. Upon arrival, I was informed that my luggage is being held in customs due to an issue with undeclared equipment. I must emphasize that this equipment is personal and was solely intended for a performance, and I fully intended to bring them back to the United States with me. As the days have passed, the delay in the delivery of my luggage has become increasingly distressing. Not only do I need my personal belongings for planned activities, but I also have vital prescribed medications in my luggage that I depend on for my health. The prolonged separation from my medications is a matter of great concern, and I urge you to address this situation with the utmost urgency. To help resolve this issue, I kindly request your prompt attention and assistance. I am willing to fully cooperate with customs authorities to clarify any misunderstandings, as I had no intention of violating any customs regulations. Here are the key details related to this situation: Passenger Name: Sophia Brown Booking Reference/Confirmation Number: N97C7S Flight Details: Flight Y4915 from LAX to Guadalajara on 01/11/23 Contact Information: [redacted], +1-[redacted]