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Virginia Natural Gas Customer FAQ

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The question we are asked most often is about how to talk to Virginia Natural Gas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Billing and Payments

How can I view and pay my bill online?

To view and pay bills online with Virginia Natural Gas, customers should visit the official website where they can create or...
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How can I sign up for automatic bill payment?

To enroll in automatic bill payment with Virginia Natural Gas, customers should visit the official website, access the billing...
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What are the payment options for my natural gas bill?

Virginia Natural Gas offers various ways to pay your gas bill, including online payments via credit or debit cards and...
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What should I do if my payment is late?

When a payment to Virginia Natural Gas is late, it is important to check the billing statement for applicable late fees and...
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What are the options for bill assistance programs?

Virginia Natural Gas provides several assistance programs to aid customers in financial difficulty, such as LIHEAP for heating...
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How often is my natural gas bill assessed?

Virginia Natural Gas typically issues bills on a monthly basis, detailing gas usage from the prior billing period. Customers...
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Gas Safety and Emergencies

What should I do if I suspect a gas leak?

In the event of a suspected gas leak, prioritize safety by leaving the area immediately and avoiding all electrical devices....
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How can I report a gas emergency?

In the event of a gas emergency, safety is paramount. First, evacuate the area and keep a safe distance. Avoid using electrical...
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Rates and Programs

What are the steps to read my natural gas meter?

To read a natural gas meter, first find it outside your home. For analog meters, read left to right, noting that dials turn in...
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What are the average natural gas rates in Virginia?

Natural gas prices in Virginia vary based on location, usage, and service type. On average, residential rates range from one to...
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What are the different natural gas rate plans available?

Virginia Natural Gas presents several natural gas rate plans, including fixed and variable options for residential customers,...
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What energy-saving programs does Virginia Natural Gas offer?

Virginia Natural Gas provides several energy-saving programs to help customers enhance efficiency and reduce consumption. Key...
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