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Via Rail Canada Customer FAQ

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What is Via Rail Canada's Phone Number?

The question we are asked most often is about how to talk to Via Rail Canada customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Via Rail Canada Customer Questions

I understand Via Rail business class meals are covered. Specific timings for meal based I found are from 1700 to 1900. If your departure time is 1925 will a meal still be provided?

Meal service in Via Rail's business class typically ends at 1900. If your departure time is at 1925, it is unlikely that a meal will be provided after the service cutoff. However, onboard service may vary, and we recommend being aware of meal service times on your specific train.
Asked Jul 23, 2025 12:55 PM

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Ticketing Information

What types of tickets are available?

Via Rail Canada provides various ticket options including Economy, Business, and First Class. Economy is budget-friendly,...
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What is the refund policy?

Via Rail Canada's refund policy depends on the ticket type. Tickets can be fully refundable, partially refundable, or...
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Are there discounts available for seniors or students?

Via Rail Canada offers discounts for seniors, typically those aged sixty and older, and for full-time students. These discounts...
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Can I change my reservation after purchasing a ticket?

Via Rail Canada allows changes to reservations after ticket purchase, but conditions vary by ticket type. Flexible fare tickets...
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Baggage and Pets

What is the baggage policy?

Via Rail Canada's baggage policy permits passengers to bring a standard piece of luggage and a smaller carry-on, with rules...
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Can I bring pets onboard?

Via Rail Canada allows small pets, under twenty kilograms including the carrier, on certain routes. They must be in a suitable...
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Onboard Services

What are the onboard amenities?

Via Rail Canada provides a variety of onboard amenities for an enhanced travel experience, including comfortable seating,...
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What is the seating arrangement on the trains?

Seating arrangements on Via Rail Canada trains differ by service type and route. Economy Class features a 2-2 configuration,...
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Are there food and beverage options onboard?

Via Rail Canada provides diverse food and beverage choices based on route and class. Passengers in sleeper class on...
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Is there Wi-Fi available on the trains?

Via Rail Canada offers Wi-Fi on certain routes mainly in business class and select economy cars, providing internet access for...
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Travel Procedures

What are the check-in procedures?

Via Rail Canada advises passengers to arrive at least thirty minutes early for check-in, having tickets and matching ID ready....
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What are the train schedules and frequencies?

Via Rail Canada offers diverse train services with schedules that vary by route and season. Major connections like Toronto to...
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What should I do if I miss my train?

If a passenger misses their Via Rail train, it's important to check the ticket policy, as options may differ based on the...
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Are there any special assistance options available for passengers with disabilities?

Via Rail Canada has various special assistance options for passengers with disabilities, including boarding help and accessible...
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Via Rail Canada issues reported to GetHuman
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