Via Rail Canada Customer FAQ
Top Answers & How-to Guides
What is Via Rail Canada's Phone Number?
The question we are asked most often is about how to talk to Via Rail Canada customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
What are the check-in procedures?
Check-in procedures for Via Rail Canada are simple and efficient to ensure a smooth travel experience. Passengers are advised to arrive...
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Baggage
What is the baggage policy?
The baggage policy for Via Rail Canada allows passengers to bring up to two pieces of checked luggage, each weighing a maximum of 23...
Amenities
What are the onboard amenities?
Onboard amenities on Via Rail Canada include comfortable seating with ample legroom, complimentary Wi-Fi in select cars, power outlets...
Refunds
What is the refund policy?
Via Rail Canada's refund policy allows customers to request a refund for unused or partially used tickets, excluding promotional fares...
Pets
Can I bring pets onboard?
Yes, passengers are allowed to bring pets onboard Via Rail trains. Small pets, such as cats and small dogs, weighing no more than 10...
Check-in
What are the check-in procedures?
Check-in procedures for Via Rail Canada are simple and efficient to ensure a smooth travel experience. Passengers are advised to arrive...
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