Can I transfer chat sessions to other agents?

Yes, Velaro has features that allow users to transfer chat sessions between agents. This can be particularly useful in situations where a customer requires assistance that a specific agent may not be able to provide. The transfer functionality typically includes options for transferring the entire chat session along with its history, ensuring that the new agent can seamlessly continue the conversation without losing context. The process is generally straightforward, involving a few clicks within the Velaro interface. It is important to familiarize oneself with the specific steps outlined in the documentation or support resources related to Velaro's platform to ensure a smooth transfer process. For more detailed information on this functionality, users may want to refer to the official Velaro website or relevant user guides.