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Valley Metro Customer FAQ

Top Answers & How-to Guides

What is Valley Metro's Phone Number?

The question we are asked most often is about how to talk to Valley Metro customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I bring food and drinks onboard Valley Metro vehicles?

Yes, you are allowed to bring food and drinks onboard Valley Metro vehicles. However, it is important to be considerate of your fellow...
Ask any question you have about Valley Metro customer service, get an answer now.
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Fares and Passes

What are the different types of fares and passes available?

Valley Metro offers a range of fares and passes to cater to diverse commuting needs. The various options include a One-Ride fare, allowing...
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Operating Hours

What are the operating hours of Valley Metro?

Valley Metro operates its services with varying operating hours based on the type of transportation mode. The light rail service operates...
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Discounts

Are there any discounts available for seniors or students?

Yes, Valley Metro offers discounts for both seniors and students. Senior citizens aged 65 and older are eligible for discounted fares...
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Pet Policy

Are pets allowed on Valley Metro buses and trains?

Yes, pets are allowed on Valley Metro buses and trains. However, there are certain guidelines that must be followed for the safety...
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Bicycle Policy

Can I bring a bicycle on Valley Metro vehicles?

Yes, you can bring a bicycle on Valley Metro vehicles! We encourage active transportation and offer accommodations for cyclists. All...
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Accessibility Features

Are Valley Metro vehicles equipped with accessibility features for individuals with disabilities?

Yes, Valley Metro vehicles are equipped with various accessibility features to facilitate travel for individuals with disabilities....
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Food and Drinks

Can I bring food and drinks onboard Valley Metro vehicles?

Yes, you are allowed to bring food and drinks onboard Valley Metro vehicles. However, it is important to be considerate of your fellow...
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Help me with my Valley Metro customer service issue

Ask any question you have about Valley Metro customer service. We will do our best to get you answers right away.
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