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Valley Metro Customer FAQ

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What is Valley Metro's Phone Number?

The question we are asked most often is about how to talk to Valley Metro customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Valley Metro Customer Questions

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Fares and Passes

What are the different types of fares and passes available?

Valley Metro has various fare options including single-ride fares for one-time trips, day passes for unlimited travel in a day,...
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Are there any discounts available for seniors or students?

Valley Metro provides discounts for seniors aged sixty-five and older, as well as students enrolled full-time. To benefit from...
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How do I purchase a Valley Metro fare pass?

Purchasing a Valley Metro fare pass is easy, with options like ticket vending machines at light rail stations, online purchases...
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Can I use a Valley Metro fare pass for both bus and light rail?

A Valley Metro fare pass can indeed be used for both bus and light rail services, allowing seamless travel throughout the...
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What are the procedures for lost or stolen Valley Metro cards?

To address a lost or stolen Valley Metro card, the cardholder should promptly report the incident online and verify their...
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Operating Hours

What are the operating hours of Valley Metro?

Valley Metro has different operating hours for its services. Light rail generally runs from around 4:00 a.m. to midnight during...
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How often do Valley Metro service schedules change?

Valley Metro's service schedules can change periodically for various reasons, typically with major adjustments twice a year and...
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Travel Guidelines

Are pets allowed on Valley Metro buses and trains?

Valley Metro has specific rules about pets on buses and trains. Generally, only service animals are allowed, but small pets in...
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Can I bring a bicycle on Valley Metro vehicles?

Bicycles are permitted on Valley Metro vehicles, with guidelines for use. Rail allows bikes on board at all times, ideally at...
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Can I bring food and drinks onboard Valley Metro vehicles?

Valley Metro allows food and drinks on its vehicles, but items should be contained to prevent spills and maintain cleanliness....
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Accessibility and Safety

Are Valley Metro vehicles equipped with accessibility features for individuals with disabilities?

Valley Metro is dedicated to providing accessible transportation for individuals with disabilities. Their buses and light rail...
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What measures are in place for rider safety on Valley Metro?

Valley Metro emphasizes rider safety with various strategies, including well-designed stations, a visible security presence,...
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