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UrbanSitter Customer FAQ

Top Answers & How-to Guides

How do I Contact UrbanSitter Customer Service?

The question we are asked most often is about how to talk to UrbanSitter customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account with UrbanSitter, visit their website or app and find the sign-up option. Provide your name, email,...

Is there a membership fee for using UrbanSitter?

UrbanSitter operates without a membership fee, allowing users to start searching for sitters or posting jobs without an upfront...
Ask any question you have about UrbanSitter customer service, get an answer now.
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Recent UrbanSitter Customer Questions

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Account Setup

How do I create an account?

To create an account with UrbanSitter, visit their website or app and find the sign-up option. Provide your name, email,...
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Is there a membership fee for using UrbanSitter?

UrbanSitter operates without a membership fee, allowing users to start searching for sitters or posting jobs without an upfront...
Read more

Booking Process

How does UrbanSitter work?

UrbanSitter is a platform that connects families with childcare providers by allowing parents to create profiles that outline...
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Can I message a babysitter before booking?

Yes, UrbanSitter allows users to message babysitters prior to booking, enabling discussions about needs and availability. This...
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What happens if my babysitter cancels last minute?

Last-minute cancellations by babysitters on UrbanSitter can pose challenges for parents. UrbanSitter encourages open...
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How do I change or cancel a booking on UrbanSitter?

To modify or cancel a booking on UrbanSitter, sign in to your account and access your upcoming bookings. You can edit details...
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Babysitter Profiles

What information can I find on a babysitter's profile?

A babysitter’s profile on the UrbanSitter platform provides essential information like their name, photo, bio, childcare...
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Can I leave a review for a babysitter after a booking?

Yes, UrbanSitter allows users to leave reviews for babysitters after a booking to foster trust in the community. Users can...
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Trust and Safety

What is the UrbanSitter Trust & Safety policy?

The UrbanSitter Trust & Safety policy aims to create a secure environment for families and caregivers by implementing thorough...
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What are the safety measures in place for babysitters?

UrbanSitter prioritizes safety through comprehensive background checks for sitters, fostering open communication between...
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Payment and Fees

What are the payment options on UrbanSitter?

UrbanSitter provides various payment methods, mainly through credit or debit cards for secure transactions. Payments can also...
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Can I use UrbanSitter for non-babysitting services like pet sitting?

UrbanSitter mainly connects families with babysitters and childcare providers but may also feature caregivers who offer pet...
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UrbanSitter issues reported to GetHuman
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