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Uphold Customer FAQ

Top Answers & How-to Guides

How do I Contact Uphold Customer Service?

The question we are asked most often is about how to talk to Uphold customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I open an Uphold account?

To open an Uphold account, visit the Uphold website or app, then click the "Sign Up" button. Provide personal details, verify...

How do I access my transaction history?

To view transaction history on Uphold, users must log into their account via the app or website, then go to the "Activity" or...
Ask any question you have about Uphold customer service, get an answer now.

Recent Uphold Customer Questions

Why is the precious metals price not reflecting the spot price?

Prices for precious metals on Uphold may differ from spot prices due to several factors, including market demand, liquidity, and the costs associated with trading and storage. These prices are influenced by real-time market conditions and user activity on the platform, which can lead to variations.
Asked Jul 14, 2025 4:45 PM

When updating phone number in Uphold account, I get an error message saying that the number is invalid

If you're receiving an error message stating that your phone number is invalid while updating it in your Uphold account, ensure that you are entering the number in the correct format, including the country code. Double-check for any typos and confirm that the number you are entering is active and functional. If the problem persists, consider attempting the update from a different device or browser.
Asked May 18, 2025 9:07 PM

Is my account w uphold in good standing; is it still active

To check if your Uphold account is in good standing and active, you can log in to your account. If there are any issues or restrictions, you will typically be notified within the platform.
Asked May 5, 2025 8:29 PM

Uphold Customer Service Contact Number

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Feb 16, 2025 12:55 AM

I need help updating my number so I could log back into my account with Uphold

We understand that updating your phone number is important for accessing your account. You can usually update your phone number in the account settings section of the Uphold app or website. Look for the security or profile settings to make this change. If you encounter issues, refer to the support options available to assist you further.
Asked Feb 13, 2025 6:51 AM

Help me with my Uphold customer service issue

Account Management

How do I open an Uphold account?

To open an Uphold account, visit the Uphold website or app, then click the "Sign Up" button. Provide personal details, verify...

How do I access my transaction history?

To view transaction history on Uphold, users must log into their account via the app or website, then go to the "Activity" or...

What should I do if I forget my password?

If a user forgets their Uphold password, they can use the "Forgot Password" link on the login page to initiate a reset. After...

Security and Storage

What security features does Uphold offer?

Uphold prioritizes user security with features such as two-factor authentication, cold storage for most funds, advanced...

How can I securely store my digital assets?

To securely store digital assets, users should consider hardware wallets, which keep private keys offline and enhance security....

Trading and Transactions

How do I exchange one cryptocurrency for another on Uphold?

Users can easily exchange cryptocurrencies on Uphold by logging into their account and accessing the "Trade" or "Exchange"...

What cryptocurrencies can I trade on Uphold?

Uphold offers a diverse selection of cryptocurrencies for trading, including popular options like Bitcoin and Ethereum, along...

Can I use Uphold for fiat currency transactions?

Uphold supports transactions involving fiat currency, allowing users to buy, sell, and hold traditional money alongside...

Funding and Support

What is the process for funding my Uphold account?

To fund an Uphold account, users need to log in and navigate to the funding section. They can deposit through bank transfers,...

Is there customer support available on Uphold?

Uphold offers customer support to help users with their questions and problems. Users can find resources like a help center and...

Mobile App and Resources

Is there a mobile app for Uphold?

Uphold has a mobile application that allows users to manage their digital assets easily. This app features instant currency...

Does Uphold have any educational resources?

Uphold offers a range of educational materials aimed at helping users learn about cryptocurrency, trading, and platform...

Fees and Withdrawals

Can I withdraw funds to my bank account?

Uphold allows users to withdraw funds to their bank accounts easily. Users can select a currency, provide bank details, and...

What fees does Uphold charge?

Uphold has a variable fee structure that depends on factors like transaction type, currency, and account status. Fees for...

What is the minimum withdrawal amount on Uphold?

Uphold sets minimum withdrawal amounts that vary by asset or currency, aiming for efficient processing and regulatory...
We look to the Uphold issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Uphold issues reported to GetHuman
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