What to Do If Your Under Armour Gift Card Balance Won’t Load?

If you experience problems with the Under Armour gift card, several troubleshooting steps could help solve this. Check for a connection issue and reboot your device. Go to the store's website and check if there is an issue with the card reader. Ensure that the date on your gift card isn't expired, or else it won't work. Use the correct PIN and ensure you have money in your account.

You can buy an Under Armour gift card and redeem it at a store or online. However, sometimes the balance won't show up. In such situations, here's what to do if you don't see the balance on your card.

1. Have You Activated the Gift Card?

Before you try to use it, you should check if you have activated your Under Armour gift card. If you have not activated it, follow the instructions on the card to do so.

2. What Do You Know About Your Balance?

You can check your gift card balance online. Go to the Under Armour website and click on the Gift Cards tab. Select your gift card and look for a box at the bottom of the page titled View Gift Card Balance. Enter your PIN (if applicable) and click Check Balance. This will show you how much money you have on your card.

3. Is There a Connection Issue?

It might be a connection issue if you can't load your card balance. Check your internet connection and try reloading the page. If that doesn't work, try using another browser or device.

4. Is Your Gift Card Outdated or Expired?

Some gift cards are only valid for a specific amount of time. You lose money if you don't use them before they expire. Check the expiration date on your Under Armour gift card before you load money into your account.

5. Do You Have the Correct Brand Name?

Ensure that you have the right brand name. Under Armour, gift cards are only for use in the Under Armour store and online marketplace, so if you're trying to use them anywhere else, it won't work.

6. Have You Entered the Correct PIN?

Check the PIN if your Under Armour gift card won't load. You'll need to enter it exactly as printed on your card.

7. Can You Clear Cookies in Browser?

If your card number isn't loading, and this was not a problem in the past, try clearing your browser's cache and cookies. If you use Chrome, follow these steps:

  • Click the three dots icon in the upper right corner of your browser window.
  • Select Settings from the menu.
  • Click Advanced.
  • Under Privacy, choose Content Settings.
  • Select Cookies (check only Allow Local Data To Be Set).
  • This will ensure that any possible cookies related to purchasing tracking don't get in the way of using your gift card balance code.

8. Contact the Company

If you have tried the above and nothing worked, then it is time to contact the Under Armour store for help. You can call or email and ask customer support about your gift card issue.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Under Armour

Asked 2 years ago
Updated 9 months ago
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My Under Armour gift card balance won't load
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