How Do I Return an Item to Under Armour from Their Black Friday Sale?

While the process of purchasing goods from retailers might be straightforward, that of returning items for a refund or exchange might be daunting. This is incredibly hard during the promotional period when shoppers tend to purchase multiple goods on impulse. When that happens, GetHuman got your back. We provide a means for you to solve your issues on your own or get customer care help.

If you're a shopping lover, you've probably purchased items that you don't need and wished you had a way of returning them. This mostly happens during the promotional season, when most retailers sell their stock on sale. With low prices comes the urge to purchase more and more items. Black Friday is one such time that retailers offer slashed prices for their products. The event occurs the first Friday after Thanksgiving, and most companies take advantage of the season to entice customers and increase sales.

Under Armour is one company that participates in Black Friday. It's an American corporation that manufactures and sells sports, footwear, and casual apparel. To make the shopping process easy and seamless, the corporation allows consumers to purchase goods by gender, sport, size, accessory, or collection. But what if you buy an item and then decide later that you don't want it? What next?

The good thing about Under Armour is that it has a simple return process that you can use whenever you purchase an item and then change your mind about keeping it. Below are the details of how to go about the process.

The steps to take

Under Armour (UA) allows consumers to return items purchased from the UA app, underarmour.com, and UA brand house and factory. The process of returning an item from the Black Friday sale is free for the first 90 days after purchase, and you have the option of getting a refund or exchanging the item. Before returning an item, ensure that it's in pristine condition and has the original UA proof of purchase.

Here's how to send back items purchased via the UA app and UA.com:

  1. For packing slips that included a return label, follow the instructions on the slip to commence and complete the return.

  2. Alternatively, go to Under Armour's official web page and navigate to the return label page (ua.com/returnlabel). Print the free shipping return label to expedite the return process

  3. If you require an exchange, mark your item for exchange at the return label page before printing your free return label. Tape it on your package and drop the item at the nearest FedEx location or post office

  4. If you purchased items and didn't receive a packing slip or your packing slip doesn't have a return label, go to Under Armour's return label page and follow the on-screen directions to print a return authorization form and a free shipping return label.

  5. Place the return approval form in the package and seal the return label outside the box.

  6. Ensure to drop off the package at the nearest FedEx or post office.

  7. For a refund, you should expect reimbursement at your original payment method after approximately 14 to 28 business days.

To return an item in-store:

  1. Package the returned item and take it along with the original receipt to the UA Brand House or factory house

  2. Alternatively, print a return label and form from ua.com/returnlabel, include the original receipt in the package, and ship the item via FedEx or post office

  3. Your refund or exchange will be available 14-28 business days after receiving the returned item

The alternatives

The return process can be quite a task, so Under Armor offers customer care assistance. Shoppers can reach out to agents via phone line or live chat and get the help needed.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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