How Do I Port My Number from Ultra Mobile?

Over the years, Ultra Mobile has grown and evolved while retaining its core focus on providing consumers with affordable, no-contract voice and data service. Ultra Mobile has been a beloved brand in the MVNO (Mobile Virtual Network Operator) industry since 2011 when the company was founded on the principle of delivering all-inclusive wireless plans free from hidden fees, expensive contracts, fine print, or surprise charges. Ultra Mobile has always offered consumers an alternative to the standard, costly wireless industry norm. However, you may want to port your number from Ultra Mobile for several reasons.

Use the Website

1. Log Into Your Ultra Mobile Account

Log in to your Ultra Mobile account to begin the porting process. Once logged into your Ultra Mobile account, click on "My Account" and select "Unlock My Device." If enabled, you will then be prompted for your password or Touch ID (iPhone). If you do not remember your password, use the Forgot Password tool.

2. Enter Your Ultra Mobile Account Number

Here are the steps to enter your Ultra Mobile account number:

1. Once you have entered your password or Touch ID (iPhone), select "Unlock My Phone Number."
2. You will then be prompted to enter the account number associated with the phone you are unlocking. If you are unsure of this account number, reach out to Ultra Mobile customer service using one of the contact methods below.
3. Click the "Submit" button once you have entered your Ultra Mobile account number and click "Next." This process typically takes 3-5 business days, but it can take 21 days during holidays and other peak times.

Use the App

1. Log In to the Ultra Mobile App

If you do not have access to your Ultra Mobile account via a browser, you can log in to your Ultra Mobile account using the app and follow these steps:

1. Once you are logged into the app, select "My Account" > select "Unlock My Phone Number."
2. You will then be prompted to enter the account number associated with the phone you are unlocking. If you are unsure of this account number, reach out to Ultra Mobile customer service using one of the contact methods below.
3. Click on "Submit" once you have entered your Ultra Mobile account number and click "Next." This process typically takes 3-5 business days, but it can take 21 days during holidays and other peak times.

2. Call Ultra Mobile Customer Service

In some cases, you may not find your account number via the website or mobile app. If this is the case, you can reach out to Ultra Mobile customer service using this procedure:

1. Customer Service will then ask you for information about your account to verify that you are authorized to unlock your phone number.
2. Customer service may ask for your name, address, date of birth, last four digits of your Social Security number (or driver's license number), and the last four digits of your Ultra Mobile account.
3. Once you have provided this information, customer service will unlock your phone number. You can find out more about our unlocking policies in our FAQ.

3. Reach Out to Your New Carrier

Once your Ultra Mobile account has been unlocked, reach out to your new carrier and begin the porting process, as follows:

1. Your new page will ask you for some information about you and your Ultra Mobile account to verify that you are authorized to port your number away from Ultra Mobile.
2. Customer service may ask for your name, address, date of birth, last four digits of your Social Security number (or driver's license number), and the last six numbers of your Ultra Mobile account.
3. Once provided with this information, customer service will begin processing your request to port away from Ultra Mobile.