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UPS Freight Customer FAQ

Top Answers & How-to Guides

What is UPS Freight's Phone Number?

The question we are asked most often is about how to talk to UPS Freight customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any additional fees or surcharges for UPS Freight shipments?

Yes, there may be additional fees and surcharges for UPS Freight shipments. These fees are applied in certain circumstances to cover...
Ask any question you have about UPS Freight customer service, get an answer now.

Recent UPS Freight Customer Questions

automated system asks for pro number . I only have bill of lading number

When a UPS automated system asks for a "pro number," it is referring to the tracking number typically assigned to individual shipments. If you only have a Bill of Lading (BOL) number, not a pro number, it might be more challenging to track your shipment. However, the BOL number can still provide necessary information, as it is also a crucial document in the tracking process. BOL numbers can often be used to find the associated pro number. It's best to provide all the information you have when interacting with UPS Freight for assistance.
Asked Mar 19, 2024 4:27 PM

Help me with my UPS Freight customer service issue

Services

What is UPS Freight?

UPS Freight is the freight division of UPS, a global shipping and logistics company. UPS Freight specializes in providing reliable...

Can I ship hazardous materials using UPS Freight?

No, UPS Freight does not accept shipments of hazardous materials. This includes goods that are flammable, toxic, corrosive, or explosive....

Rates

What are the shipping rates for UPS Freight?

The shipping rates for UPS Freight depend on several factors, including the weight and dimensions of the shipment, the distance it...

Restrictions

What are the weight and size restrictions for UPS Freight shipments?

UPS Freight has weight and size restrictions for shipments to ensure safe and efficient transportation. The maximum weight allowed...

Transit Time

What is the transit time for UPS Freight shipments?

The transit time for UPS Freight shipments may vary depending on the origin and destination locations. UPS Freight offers various service...

Delivery Window

Can I schedule a delivery window for my UPS Freight shipment?

Yes, you can schedule a delivery window for your UPS Freight shipment. UPS Freight offers various delivery options to ensure convenience...

Documentation

What documentation is required for international UPS Freight shipments?

For international UPS Freight shipments, several essential documents are required: 1. Commercial Invoice: This document details the itemized description, value, and terms of the commercial transaction. 2. Packing List: This list provides an inventory of the goods being shipped, including quantities, weight, and dimensions. 3. Bill of Lading: This legal document serves as a contract between the shipper and the carrier, outlining the terms and conditions of transportation. 4. Proforma Invoice: This preliminary commercial invoice is utilized for customs clearance and estimating costs before the final commercial invoice is available. 5. Customs Forms: These documents vary depending on the destination country but typically include an appropriate customs declaration. 6. Export License: If applicable, an export license may be mandatory for certain goods, technologies, or destinations. It's important to consult with UPS Freight or an international trade professional to ensure compliance with all required documentation for seamless and efficient transit of your international shipments....

Payment Methods

What are the accepted payment methods for UPS Freight shipments?

UPS Freight accepts payment through a variety of methods to cater to diverse customer preferences. Customers can choose to pay using...

Fees

Are there any additional fees or surcharges for UPS Freight shipments?

Yes, there may be additional fees and surcharges for UPS Freight shipments. These fees are applied in certain circumstances to cover...
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