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U-Haul Customer FAQ

Top Answers & How-to Guides

What is U-Haul's Phone Number?

The question we are asked most often is about how to talk to U-Haul customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent U-Haul Customer Questions

Can I change drop off location

Yes, you can change the drop-off location for your U-Haul rental. However, changes are subject to availability and may affect your rental rate. It's best to make the change as soon as possible to ensure your preferred location is available.
Asked Jun 3, 2025 2:22 AM

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Truck Rental Information

What are the different truck sizes available?

U-Haul provides a range of truck sizes to meet various moving needs, from the 10-foot option for small apartments to the...
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Can I tow my own vehicle with a U-Haul truck?

Yes, U-Haul allows you to tow your own vehicle using either a tow dolly or a car transport trailer, depending on your vehicle....
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Can I pick up a U-Haul truck in one location and drop it off in another?

U-Haul provides the option to pick up a truck at one site and return it to another, which is beneficial for long-distance...
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How much does it cost to rent a U-Haul truck or trailer?

Rental prices for U-Haul trucks or trailers vary widely based on vehicle type, size, rental duration, and location. Costs...
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What are the policies regarding mileage charges?

U-Haul's mileage policy includes a set number of free miles with rental agreements, and charges apply for any excess mileage....
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Reservation and Cancellation

What is U-Haul's cancellation policy?

U-Haul allows cancellations without fees if made before the scheduled pickup. After pickup, customers are responsible for the...
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Can I change my reservation date or time?

Customers can change their U-Haul reservation date or time through the website or mobile app. They must log in to their account...
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Rental Conditions

What are the accepted forms of payment?

U-Haul generally accepts major credit cards like Visa, MasterCard, American Express, and Discover, as well as debit cards with...
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Do I need to refuel the truck before returning it?

U-Haul requires that rental trucks be returned with the fuel tank at the same level as when they were picked up to avoid extra...
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Can I rent additional equipment like dolly or furniture pads?

Yes, U-Haul offers additional rental equipment such as dollies and furniture pads to facilitate moves. Customers can usually...
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What happens if I return the truck late?

Returning a U-Haul truck late can lead to extra charges based on how long the vehicle is overdue. This delay may affect future...
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What insurance options are available when renting a U-Haul?

When renting a U-Haul, customers can select from various insurance plans like Safemove and Safemove Plus, which offer truck and...
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U-Haul issues reported to GetHuman
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