Turkish Airlines Customer FAQ

We're sorry to hear about this inconvenience. To request a refund for circumstances related to a missed connection or unexpected overnight stay, please refer back to your booking and submit a refund request. You'll need to provide the details of your situation, including the fact that your gate was closed, resulting in you missing your connection and having to stay overnight in Istanbul. It's important to note that granting a refund is not guaranteed and is subject to the terms and conditions of your ticket purchase as well as any Turkish Airlines policies applicable to your situation.

It seems that you're experiencing some challenges when trying to change the date of your flight. Firstly, make sure you are logged in to your account on the Turkish Airlines website. Once logged in, visit your 'Bookings' section, select the relevant booking, and click on the 'Change Flight' option. If your ticket is eligible for changes, a calendar will appear for you to select your new desired date. All changes are subject to fare differences and change fees. If you continue to face difficulties, it may be due to restrictions based on the fare conditions of your ticket, or because of limited seat availability. In such a case, we recommend contacting Turkish Airlines directly for assistance.

Yes, it is generally possible to change your flight date with Turkish Airlines. However, it is subject to the airline's ticket rules and availability of seats on the desired date. There might be additional charges associated with it depending on your fare conditions. We recommend logging into your booking through the Turkish Airlines website or app, where you can view, modify, or manage your reservation details.

Indeed, Turkish Airlines offers a "TourIstanbul" program where passengers with layovers of 6-24 hours in Istanbul can take a free tour of the city organized by the airline. This is a fantastic opportunity to see Istanbul's stunning sights between flights. You can book your flights directly via the Turkish Airlines website or call center, ensuring to select a transit flight option that allows for a layover in Istanbul for an adequate amount of time. Once you've arrived at Istanbul Airport, just head to the Hotel Desk located in the International Arrivals Terminal before your tour's scheduled departure time if you wish to participate.