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Tufts Healthcare Customer FAQ

Top Answers & How-to Guides

What is Tufts Healthcare's Phone Number?

The question we are asked most often is about how to talk to Tufts Healthcare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any limitations on coverage for pre-existing conditions?

At Tufts Healthcare, we are committed to providing comprehensive coverage for pre-existing conditions. We understand the importance...
Ask any question you have about Tufts Healthcare customer service, get an answer now.

Claim Submission

How do I submit a claim for reimbursement?

To submit a claim for reimbursement, you will need to complete a claim form and provide all necessary documentation, including invoices...

Pre-authorization Process

What is the process for getting pre-authorization for a medical procedure?

The process for obtaining pre-authorization for a medical procedure typically involves contacting your insurance provider to discuss...

Overview of Tufts

What is Tufts Healthcare?

Tufts Healthcare is a leading nonprofit health organization dedicated to providing high-quality, patient-centered care to individuals Tufts Healthcare offers a comprehensive range of medical services, including preventive care, diagnostics, surgeries, rehabilitation, and chronic disease management. The organization strives to enhance the health and well-being of its members by fostering a collaborative and multidisciplinary approach to healthcare delivery. With a focus on evidence-based medicine and cutting-edge research, Tufts Healthcare ensures that patients receive the most effective and advanced treatments available. Committed to improving population health, Tufts Healthcare also engages in community outreach programs to address societal health issues and promote wellness....

Insurance Plans

What types of insurance plans does Tufts Healthcare offer?

Tufts Healthcare offers a range of insurance plans to cater to diverse healthcare needs. They provide individual and family plans,...

Prescription Coverage

What are the coverage options for prescription medications?

Tufts Healthcare provides comprehensive coverage options for prescription medications. As part of our plans, we offer a wide range...

Out-of-Network Restrictions

Are there any restrictions on out-of-network providers?

Yes, there are restrictions on out-of-network providers with Tufts Healthcare. As an in-network provider-focused healthcare plan, Tufts...

Telehealth Access

What are the different channels for accessing telehealth services?

There are various channels available for accessing telehealth services at Tufts Healthcare. Firstly, you can utilize the Tufts Health...

Wellness Programs

Does Tufts Healthcare offer any wellness programs or resources?

Yes, Tufts Healthcare offers a variety of wellness programs and resources to promote overall well-being. Our commitment to the health...

Pre-existing Conditions

Are there any limitations on coverage for pre-existing conditions?

At Tufts Healthcare, we are committed to providing comprehensive coverage for pre-existing conditions. We understand the importance...

Help me with my Tufts Healthcare customer service issue

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