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Trezor Customer FAQ

Top Answers & How-to Guides

How do I Contact Trezor Customer Service?

The question we are asked most often is about how to talk to Trezor customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Trezor customer service, get an answer now.

Recent Trezor Customer Questions

I lost my Model T connecting cable. Will any good USB-C → USB-A cable work

Yes, any quality USB-C to USB-A cable will work to connect your Trezor Model T to your computer. The cable is used for data transfer between your device and your computer. However, we recommend always using reputable and high-quality cables to assure safe and optimal performance.
Asked Mar 18, 2024 4:05 PM

how to recover crypto accounts from a lost Trezor One wallet

To recover your crypto accounts from a lost Trezor One, you'll need your recovery seeds (a list of 12-24 words you wrote down when setting up the device). Obtain a new Trezor device and select "Recover Wallet" during the setup process. Enter your recovery seeds in the order given during the recovery seed setup. The device will then recreate your wallet, including your private keys, allowing you to regain access to your cryptocurrencies. Please remember to keep your recovery seeds in a safe place because if they are lost, you won't be able to recover your wallet even with a new device.
Asked Mar 10, 2024 6:12 PM

Help me with my Trezor customer service issue

Fees and Support

Are there any fees associated with using Trezor?

Trezor does not impose fees for using its hardware wallets, as users pay a one-time fee for the device. However, transaction...

What kind of customer support does Trezor provide?

Trezor provides various support options for users, including a detailed knowledge base on their website, community forums, and...

Setup and Recovery

How do I recover my wallet using the recovery seed?

A recovery seed is a series of words used to backup a cryptocurrency wallet, allowing access restoration in case of loss or...

How do I set up my Trezor wallet for the first time?

To set up a Trezor wallet, connect the device to a trusted computer, access trezor.io, and follow the setup prompts. Choose a...

What happens if I lose my Trezor device?

If a Trezor device is lost, the recovery phrase allows users to restore access to their cryptocurrency. It is vital to keep...

Product Information

What is the Trezor model difference?

The Trezor model difference highlights variations between the Trezor One and Trezor Model T, with the former being...

What cryptocurrencies can I store on Trezor?

Trezor provides users with the ability to store a variety of cryptocurrencies, including major ones like Bitcoin, Ethereum,...

What is Trezor and what products do they offer?

Trezor, developed by SatoshiLabs s.r.o., specializes in secure hardware wallets for managing digital assets. Their main...

Wallet Management

Can I manage my Trezor wallet on mobile?

You can manage your Trezor wallet on mobile devices, primarily through the Trezor Suite app and third-party applications. These...

How do I update my Trezor wallet's firmware?

To update the firmware on a Trezor wallet, connect it to a compatible browser like Google Chrome or Mozilla Firefox. Access the...

How do I transfer coins to and from my Trezor wallet?

Transferring coins to and from a Trezor wallet involves accessing the wallet interface, locating the "Receive" or "Send"...

Integration and Exchange

Can I use Trezor for exchanging cryptocurrencies?

Trezor is primarily a hardware wallet focused on securely managing cryptocurrencies, not directly exchanging them. However,...

Are there any integrations available for Trezor?

Trezor offers numerous integrations, including support for popular wallets like Exodus and Electrum, enhancing cryptocurrency...

Security and Safety

Is it safe to use my Trezor on a shared computer?

Using a Trezor on a shared computer poses risks such as exposure to malware. While the Trezor keeps private keys secure,...

What security features are included with Trezor?

Trezor, the hardware wallet by SatoshiLabs, features offline storage for private keys, strong encryption for data security, a...
We look to the Trezor issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Trezor issues reported to GetHuman
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