How Do I Check the Status of My Claim with Travelers Insurance?

Once you have filed a claim, it's important to be able to follow up easily on the progress of the claim. Travelers Insurance wants your claim experience to be as stress-free as possible and has designed tools and resources to make the process easy, so you can get back to life quickly.

Following Up on a Claim Online

To follow up on a claim using the Travelers Insurance website you can use the below steps:

1. Go to the Travelers Insurance website and navigate to the claims section in the main menu at the top of the screen.
2. On the auto claims screen, enter your claim number and the date of the incident.
3. Your claim should come up based on the details you entered and the status will display on the screen.
   

Following Up on a Claim Through The Mobile App

If you have the app downloaded on your phone or tablet, you can follow up on your claim using the Travelers Insurance app. To do this you can use the below steps:

1. Tap on the app on your mobile device and log onto your account in the Travelers Insurance app.
2. On the auto claims screen, a list of your in-progress claims will be shown on the screen.
3. Tap the claim you would like an update on. When the screen opens, you will be able to see the status of the claim.

Following Up on a Claim Over the Telephone

You can also phone Travelers Insurance for an update on your claim by following these steps.

1. Call the Travelers Insurance claims support center which is open 24/7.
2. The agent will request your claim number, so be sure to have it on hand.
3. Once the agent has been given the claim number, they can look up the progress of the claim and give you a status update.

If you have a claim in progress, and you are ever stuck or not sure what to do just give Travelers Insurance a call at any time on the helpline number. The helpdesk agents are there to answer any questions you have and assist you with using the online site or mobile app or any questions you might have about a claim.