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What is your policy for lost or stolen packages?

Asked 4 months ago
TouchofClass.com has policies in place to address concerns regarding lost or stolen packages. When a customer experiences such an issue, it is important to first check with the shipping carrier to gather information about the package's delivery status. Sometimes, packages may be marked as delivered even if they have not been received. In these cases, the shipping carrier may provide insights regarding the last known location of the package or may advise on next steps. If a package is confirmed as lost or stolen, TouchofClass.com typically requires customers to report the issue within a specified timeframe. It is advisable to review the shipping and return policy available on the Touch of Class website, as it outlines the procedures for handling such situations. Additionally, customers should ensure that their shipping address is accurate and secure, as this can contribute to successful delivery. If there are security concerns about package deliveries at a given address, customers might consider alternative options for receiving their orders. For the most accurate and detailed information regarding the policies for lost or stolen packages, customers are encouraged to look at the current web page. This will provide them with the latest updates and specific instructions to follow in the event of a lost or stolen package.
Answered Aug 13th 2025

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