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Totalpetsupply.com Customer FAQ

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What is Totalpetsupply.com's Phone Number?

The question we are asked most often is about how to talk to Totalpetsupply.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What types of products does Totalpetsupply.com offer?

Totalpetsupply.com features a diverse range of products catering to pet owners, including items for dogs, cats, birds,...
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What types of pet supplies are considered best sellers?

Totalpetsupply.com features best sellers in several categories, including pet food, treats, grooming supplies, beds, crates,...
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How do I know if a product is suitable for my specific pet?

To determine if a product is suitable for a specific pet, consider the pet's breed, size, age, and health. Totalpetsupply.com...
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Returns and Policies

Do I need a prescription to purchase medications on Totalpetsupply.com?

Certain medications available on Totalpetsupply.com necessitate a veterinarian's prescription, especially for stronger or...
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What is the return policy for Totalpetsupply.com?

Totalpetsupply.com allows returns within a certain period, requiring items to be in original, unused condition. The return...
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Are there any discounts or promotions available on Totalpetsupply.com?

Totalpetsupply.com regularly has discounts and promotions, including seasonal sales and bulk purchase deals. Customers are...
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Ordering and Payments

What payment methods does Totalpetsupply.com accept?

Totalpetsupply.com accepts various payment options, including major credit cards like Visa, MasterCard, American Express, and...
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Can I set up automated reorders for my pet supplies?

Totalpetsupply.com may allow automated reorders for certain items, offering convenience for pet owners to maintain their...
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What is your policy on backorders or out-of-stock items?

Totalpetsupply.com aims to offer a seamless shopping experience, especially regarding backorders and out-of-stock items....
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Shipping and Delivery

What is the shipping policy for Totalpetsupply.com?

Totalpetsupply.com has a clear shipping policy with various options, including standard and expedited services. Shipping costs...
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Can I track my order on Totalpetsupply.com?

Yes, tracking orders on Totalpetsupply.com is generally available through a confirmation email with a tracking number and...
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Does Totalpetsupply.com ship internationally?

Totalpetsupply.com mainly serves the United States but may have some international shipping options for selected items. It is...
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What safety protocols do you have for shipping pet medications?

Totalpetsupply.com implements rigorous safety measures for shipping pet medications, including protective packaging for...
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Community and Education

What environmental practices does Totalpetsupply.com follow?

Totalpetsupply.com emphasizes sustainability through eco-friendly offerings, responsible sourcing, and minimizing packaging...
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Is there a feature for reviewing past purchases?

Totalpetsupply.com provides a convenient feature for tracking purchase history. Customers can log into their accounts to review...
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Does Totalpetsupply.com offer any educational resources for pet owners?

Totalpetsupply.com offers a wealth of resources for pet owners, including articles and guides on nutrition, grooming, training,...
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Can I donate pet supplies through your website?

Currently, Totalpetsupply.com does not facilitate direct donations of pet supplies through its site. Instead, individuals are...
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Promotions and Loyalty

Are there any seasonal promotions or offers?

Totalpetsupply.com frequently offers seasonal promotions that align with holidays and pet-related events, providing discounts...
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Are there any perks for signing up for a loyalty program?

Totalpetsupply.com’s loyalty program rewards customers with points for purchases, which can lead to discounts. Members can also...
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