What should I do if I do not receive my tickets?

If a customer does not receive their tickets, it is important to first check the email inbox and ensure that the tickets were not mistakenly sent to the spam or junk folder. TicketWeb typically sends tickets via email for most events, so checking the ordering email for any updates or communications regarding the tickets is a good starting point. If the tickets were not found in the email, customers should verify the purchase confirmation, ensuring that a successful transaction occurred. It is advisable to check the order status on the TicketWeb website; if there are any issues related to the order, they may be indicated there. In some cases, it could be helpful to review any specific instructions on the event page regarding ticket delivery or pickup, as these details can vary by event. If all options have been exhausted, the best course of action is to look for contact information on the current TicketWeb website or event page. This will provide the most accurate assistance regarding any potential issues with ticket delivery.