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Thunderbird Customer FAQ

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How do I Contact Thunderbird Customer Service?

The question we are asked most often is about how to talk to Thunderbird customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the difference between POP and IMAP email account settings?

The main distinction between POP and IMAP in email settings is how email is accessed and stored. POP downloads emails to a...
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Recent Thunderbird Customer Questions

How do i make thunderbird incoming email links active and why do incoming thunderbird emails show my address as sender?

To make incoming email links active in Thunderbird, ensure that you have the "Enable HTML messages" option checked in your settings. You can find this option under Preferences, then under the "Display” section. Regarding emails showing your address as the sender, this typically happens if the email is sent from an account that you have configured in Thunderbird. The sender's email address reflects the account used to send the message. You can check your account settings for accuracy.
Asked Oct 14, 2025 5:56 PM

How do i set up canned responses

To set up canned responses in Thunderbird, you can use the "Templates" feature. First, create a new message and write the content you want for your canned response. Then, instead of sending it, go to File > Save As > Template. This saves your message in the Templates folder. When you want to use the canned response, go to the Templates folder, open the saved message, and modify it if needed before sending.
Asked Jul 9, 2025 8:13 PM

Ich habe mir einen neuen PC zugelegt und wollte Thuderbird als Mail-Programm gerne behalten, aber mein Passwort wird nicht anerkannt. Ein neues kann ich auch nichtgenerieren. wie weiter?

Es klingt so, als hätten Sie Probleme mit Ihrem Passwort in Thunderbird. Stellen Sie sicher, dass Sie das richtige Passwort verwenden und dass die Feststelltaste nicht aktiviert ist. Sie können versuchen, die gespeicherten Passwörter in Thunderbird zu löschen und sich bei Ihrem E-Mail-Anbieter über die Weboberfläche anzumelden, um sicherzustellen, dass das Passwort korrekt ist. Wenn das Passwort dort funktioniert, können Sie es in Thunderbird erneut eingeben. Bei weiteren Schwierigkeiten können Sie die Einstellungen oder das Konto in Thunderbird überprüfen oder das Konto neu einrichten.
Asked Apr 7, 2025 11:21 AM

How do I get Thunderbird to open on a new PC so I can transfer all mail from my old one. The password shown on the old PC is not accepted by Thunderbird on the new PC

To transfer your email from an old PC to a new one using Thunderbird, first ensure that you have the latest version of Thunderbird installed on your new PC. To transfer your emails, you can manually move the profile folder from the old PC to the new one. This profile contains your emails, settings, and saved passwords. The password issue may arise if you're trying to use an old password without importing the profile correctly. Follow the profile transfer process carefully. If password problems persist, check if your email provider requires special authentication settings that need to be configured on the new installation.
Asked Jan 6, 2025 2:36 PM

Leider kann ich seit einigenTagen keine E-Mail mehr versenden. Ist die Nachricht geschrieben und man klickt auf "senden" wird angezeigt, dass diese gesendet wird, aber es tut sich nichts. Die Nachricht wird nicht gesendet !!!

Es sieht so aus, als ob es ein Problem mit Ihrem Thunderbird-Client gibt. Stellen Sie zuerst sicher, dass Ihr Gerät eine starke und stabile Internetverbindung hat. Wenn Ihr Internet einwandfrei funktioniert, überprüfen Sie Ihre Servereinstellungen. Diese finden Sie unter "Einstellungen > Kontoeinstellungen > Servereinstellungen". Stellen Sie sicher, dass Ihre SMTP-Einstellungen korrekt sind. Falls das Problem weiterhin besteht, empfehlen wir Ihnen, Thunderbird zu aktualisieren oder erneut zu installieren. Es ist auch möglich, dass Ihr E-Mail-Provider temporäre Probleme hat, die das Senden von E-Mails beeinflussen. Bitte beachten Sie, dass es immer ratsam ist, wichtige E-Mails zu sichern, bevor Sie wesentliche Änderungen an Ihrer Mail-Anwendung vornehmen.
Asked Jun 17, 2024 11:57 AM

Help me with my Thunderbird customer service issue

System Requirements

What are the system requirements for Thunderbird?

Thunderbird is a versatile email client that functions across various operating systems with specific system requirements. For...

Email Management

Can I import my contacts and emails from another email client?

Thunderbird allows users to import emails and contacts from various other email clients easily. Users can typically import...

How do I set up email filters in Thunderbird?

Setting up email filters in Thunderbird involves navigating to the account, accessing the "Message Filters" under the "Tools"...

How do I back up my Thunderbird profile?

Backing up a Thunderbird profile involves finding the profile folder, which varies based on your operating system. You need to...

Can I use a different email address with Thunderbird?

Users can certainly use various email addresses in Thunderbird, as it supports different email services like Gmail and Outlook....

Security Features

What are Thunderbird's security features?

Thunderbird prioritizes user security by offering features like end-to-end encryption with OpenPGP and S/MIME, digital signing...

Language Support

Is Thunderbird available in other languages?

Thunderbird offers support in various languages, allowing users from different regions to access the application easily. The...

Multi-Device Access

Can I access my Thunderbird email on multiple devices?

Thunderbird enables users to access emails on multiple devices by using the IMAP protocol, which synchronizes changes made on...

Account Settings

What is the difference between POP and IMAP email account settings?

The main distinction between POP and IMAP in email settings is how email is accessed and stored. POP downloads emails to a...

Customization and Add-ons

What are the best add-ons to use with Thunderbird?

Thunderbird offers various popular add-ons that enhance its functionality. Notable options include Lightning for calendar...

Is there a way to customize the user interface in Thunderbird?

Thunderbird allows users to customize the user interface through various settings, themes, and add-ons. Users can change...

Troubleshooting

How do I troubleshoot synchronization issues in Thunderbird?

To troubleshoot synchronization issues in Thunderbird, users should check their internet connection, verify account settings,...
We look to the Thunderbird issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Thunderbird issues reported to GetHuman

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