What are Thumbtack's refund and cancellation policies?

Thumbtack has specific refund and cancellation policies that vary depending on the nature of the service and the interaction between the customer and the professional. Generally, Thumbtack allows customers to request refunds under certain circumstances, but it is important to note that the specific terms may differ based on the type of service that was booked. For instance, once a customer has hired a professional and payment has been processed, the customer may have the option to cancel the service before it takes place. If the cancellation occurs well in advance of the scheduled service, a full refund may be possible. However, if the cancellation is made close to the appointment time or if the service has already been completed, the chances of receiving a refund may decrease substantially. Additionally, Thumbtack operates on a lead-generation model, where professionals pay for leads they receive. Therefore, refunds regarding these leads may not be straightforward. If a customer believes there are valid grounds for a refund, they might need to provide specific details about their situation, such as any issues encountered with the professional or the service rendered. Thumbtack encourages users to familiarize themselves with the individual professionals' cancellation policies listed in their profiles, as these policies can vary widely. If a user wishes to seek assistance regarding a specific issue, they can typically find relevant information directly on the Thumbtack website. This includes guidance on how to proceed with cancellation requests or refunds as well as the necessary steps to take if there has been a problem with a booked service. For the most updated and detailed information regarding their policies, users are encouraged to refer to the relevant sections of the Thumbtack website.