Thrifty Car Rental Customer FAQ

You might be charged for a Collision Damage Waiver (CDW) or a Loss Damage Waiver (LDW) to reduce or eliminate your financial liability if the rental car is damaged or stolen during your rental period. It is typically optional but recommended for peace of mind and to avoid potential high costs from damages.

Most Thrifty Car Rental reservations in San Antonio, TX, typically include unlimited mileage. However, it is best to check the specific booking details or terms and conditions for your rental as policies may vary depending on the type of vehicle and rental period.

A mid-size SUV generally has seating for 3 people and can accommodate 3 large suitcases, but it may vary by model. Check the specific model's cargo capacity for the best assessment.

If you believe you've left an item in a Thrifty Car Rental vehicle, it's best to contact the rental location directly as soon as possible. Provide them with detailed information, such as a description of the item and your rental agreement number. They should be able to check the vehicle for your lost item. Keep in mind that while Thrifty will do its best to assist you, they cannot guarantee the recovery of lost items. It's always a good idea to thoroughly check the car before returning it to help avoid this situation.

We sincerely apologize for the waiting time you're encountering at DFW. It is our utmost aim to provide efficient and timely service to all our customers. Sometimes, unforeseen circumstances such as high demand or delays in returns may cause waiting times to be longer than expected, even for prepaid and reserved cars. We are continually working to improve our processes to avoid such situations. We appreciate your patience and understanding.