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TheKershawStore.com Customer FAQ

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What is TheKershawStore.com's Phone Number?

The question we are asked most often is about how to talk to TheKershawStore.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent TheKershawStore.com Customer Questions

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Ordering and Payments

What payment methods do you accept?

The Kershaw Store generally accepts several payment options, including major credit cards like Visa and MasterCard, as well as...
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How long does it take for my order to arrive?

The delivery time for orders from TheKershawStore.com varies based on shipping method, delivery location, and processing times....
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Can I track the status of my order?

You can track your order from TheKershawStore.com after it is shipped by using the tracking number provided in a confirmation...
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Can I cancel or change my order after it has been placed?

Once an order is placed at TheKershawStore.com, it moves to processing quickly, making changes or cancellations challenging. It...
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Can I add items to my order after it has been placed?

Once an order is submitted on TheKershawStore.com, it generally cannot be altered to include more items. Customers should place...
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Shipping and Delivery

Do you offer international shipping?

TheKershawStore.com primarily serves the U.S. market but may offer international shipping under certain conditions. Customers...
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What is your return policy?

TheKershawStore.com offers a return policy allowing returns of unused items within thirty days, provided they are in original...
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Do you offer gift wrapping services?

The Kershaw Store generally does not promote gift wrapping services but may offer personalized messages or special packaging...
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What if the item I received is damaged or defective?

If a customer receives a damaged or defective product from TheKershawStore.com, it is important to document the damage and...
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Products and Policies

Are all Kershaw products covered by a warranty?

Kershaw products come with a warranty that covers defects in materials and workmanship. However, this warranty excludes damage...
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Are Kershaw knives legal to carry in my state/country?

The legality of carrying Kershaw knives varies by location, as each state or country has its own regulations regarding knife...
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Do you offer any discounts or promotions?

TheKershawStore.com periodically features discounts and promotions that change throughout the year. Checking the promotions...
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