What if the item I received is damaged or defective?
Asked 6 months ago
If you receive a damaged or defective item from TheKershawStore.com, we apologize for any inconvenience caused. Rest assured, we strive to provide you with high-quality products. In such cases, please contact our customer service within 14 days of receiving your order, providing details of the issue along with supporting evidence, such as photos or videos, if possible. Our team will promptly assess the situation and work towards a resolution. We may offer a replacement, a refund, or a store credit, depending on the circumstances. Your satisfaction is our priority, and we will do our best to resolve any issues swiftly and efficiently.
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