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The-house.com Customer FAQ

Top Answers & How-to Guides

What is The-house.com's Phone Number?

The question we are asked most often is about how to talk to The-house.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent The-house.com Customer Questions

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Ordering Process

How do I place an order?

To place an order on The-house.com, visit the site, browse categories, select an item, choose your preferences, and add it to...
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How do I track my order?

To track an order on The-house.com, visit their website and look for the order tracking section. You will need to input key...
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Can I cancel or change my order?

To cancel or change an order with The-house.com, prompt action is crucial. Modifications are easier before shipping, and...
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General Information

How do I request a catalog?

To obtain a catalog from The-house.com, one should visit their site for specific instructions on requesting it. There may be...
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What is The-house.com?

The-house.com is an online store that specializes in outdoor gear and lifestyle products, offering a vast selection for...
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What is your policy on backorders?

The House Company offers a transparent backorder policy, allowing customers to order out-of-stock items with expected shipping...
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Payment and Pricing

What payment methods do you accept?

The House Online provides various payment options, primarily accepting major credit cards such as Visa, MasterCard, American...
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Do you offer price matching?

The House Online does not have a specific price matching policy stated on their site, but they aim for competitive pricing. It...
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Do you offer a price guarantee?

The House.com aims to provide competitive pricing and may offer a price guarantee allowing for price adjustments if a lower...
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Returns and Warranty

What is your return policy?

The-house.com allows returns within thirty days of delivery if items are unused, in original packaging, and include all tags....
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What is your warranty policy?

The warranty policy at The House varies by product and manufacturer, typically covering defects in materials and workmanship...
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Shipping Information

How long does shipping take?

Shipping times for orders from The-house.com vary based on location, selected shipping method, and item availability. Standard...
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Do you offer international shipping?

The House Online mainly caters to U.S. customers but provides some international shipping options to select countries. Shipping...
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Can I make changes to my shipping address?

Yes, changes to the shipping address are typically possible with The-house.com if the order has not yet been processed or...
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What packaging do you use for shipping?

The House prioritizes careful packaging for shipping, using sturdy boxes and protective materials like bubble wrap and packing...
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We look to the The-house.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
The-house.com issues reported to GetHuman
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