Updated August 6, 2025

The Bon-Ton Stores, Inc. Customer FAQ

Recent The Bon-Ton Stores, Inc. Customer Questions

Help me with my The Bon-Ton Stores, Inc. customer service issue

Gift Cards

How can I check the balance on my gift card?

Customers can check their Bon-Ton gift card balance either online through the official website or in-store with the help of an...

Do you offer gift cards?

The Bon-Ton Stores, Inc. does provide gift cards that make great gifts. These cards are usually valid in-store and online, with...

What products does The Bon-Ton Stores sell?

The Bon-Ton Stores, Inc. sells a variety of products, including apparel for all ages, footwear, home goods like bedding and...

Can I request special orders for out-of-stock items?

The Bon-Ton Stores, Inc. may allow special orders for out-of-stock items, depending on location and availability. It is...

Do you offer online shopping?

The Bon-Ton Stores, Inc. provides online shopping through bonton.com, where customers can explore a variety of products such as...

Can I return or exchange items purchased online?

Items bought online from The Bon-Ton Stores, Inc. can usually be returned or exchanged. Customers should consult the return...

How long will it take to receive my online order?

The delivery time for online orders from The Bon-Ton Stores, Inc. varies based on shipping method, delivery location, and item...

Do you provide international shipping?

The Bon-Ton Stores, Inc. mainly caters to U.S. customers and does not provide international shipping. Customers outside the...

How can I track my order after it has shipped?

To track a shipped order, The Bon-Ton Stores, Inc. usually sends a tracking number via email, which can be used on the...

Do you offer curbside pickup for online orders?

The Bon-Ton Stores, Inc. has typically provided curbside pickup for online orders, but availability may vary by location and...

Can I buy products from your website and pick them up in-store?

The Bon-Ton Stores, Inc. allows customers to buy online and pick up items in-store, providing a convenient shopping option. Not...

What is your return policy?

The Bon-Ton Stores, Inc. generally permits returns within thirty days, applicable to both in-store and online purchases. Items...

What is your policy for damaged or faulty items?

The Bon-Ton Stores, Inc. has a clear policy for damaged or faulty items, allowing returns within a specified timeframe for...

What payment methods do you accept?

The Bon-Ton Stores, Inc. provides various payment methods for customer convenience, including major credit and debit cards,...

What should I do if I forget my password on your website?

Customers who forget their password on the Bon-Ton website can reset it by clicking the "Forgot Password" link on the login...

Do you offer discounts or promotions?

The Bon-Ton Stores, Inc. regularly provides a variety of discounts and promotions, including seasonal sales, clearance events,...

What is The Bon-Ton Stores’ policy on price matching?

The Bon-Ton Stores have a price matching policy that allows customers to present a competitor's ad with a lower price on the...

Do you offer an email newsletter for promotions?

The Bon-Ton Stores, Inc. has traditionally provided an email newsletter that informs customers about promotions and new...

Are there any seasonal sales or clearance events?

The Bon-Ton Stores, Inc. regularly hosts seasonal sales and clearance events throughout the year, aligning with holidays and...

What are your store hours?

Store hours for The Bon-Ton Stores, Inc. vary by location and day, usually opening at 10 AM and closing at 9 PM on weekdays and...

Are alterations available for clothing purchased at The Bon-Ton?

The Bon-Ton Stores, Inc. generally provides alteration services for clothing bought at their locations, including adjustments...

What is your dress code at The Bon-Ton stores?

The Bon-Ton Stores, Inc. typically expects employees to dress in business casual attire that aligns with the brand's image,...

Do you offer personal styling services?

The Bon-Ton Stores, Inc. provided personal styling services that included consultations with knowledgeable stylists to help...

Do you have a loyalty program for customers?

The Bon-Ton Stores, Inc. has a loyalty program that rewards customers with exclusive discounts, promotions, and accumulatable...

What is the process for applying for a job at The Bon-Ton?

To apply for a job at The Bon-Ton Stores, Inc., individuals should visit their official website to explore job openings....

FAQ Table of Contents

Answers for More Companies

Was this page helpful?Yes Needs work

Sharing is what powers GetHuman's free customer service contact information and tools. You can help!