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The Bon-Ton Stores, Inc. Customer FAQ

Top Answers & How-to Guides

How do I Contact The Bon-Ton Stores, Inc. Customer Service?

The question we are asked most often is about how to talk to The Bon-Ton Stores, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer discounts or promotions?

Yes, we offer discounts and promotions at The Bon-Ton Stores, Inc. We understand the importance of providing our customers with value...
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Contact The Bon-Ton Stores, Inc. customer service

Gift Cards

How can I check the balance on my gift card?

You can check the balance on your gift card online or in-store. Online, you can visit our website and enter your gift card number and...
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Do you offer gift cards?

Yes, we offer gift cards that can be purchased online or at any of our retail locations. Our gift cards are a perfect choice for any...
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Store Information

What is The Bon-Ton Stores, Inc.?

The Bon-Ton Stores, Inc. is a retail company that operates a chain of department stores. With a rich history dating back to 1898, Bon-Ton...
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Where are The Bon-Ton Stores located?

The Bon-Ton Stores, Inc. has store locations across the United States. With a strong presence in the Midwestern and Northeastern regions,...
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What products does The Bon-Ton Stores sell?

The Bon-Ton Stores sell a wide range of products, catering to various customer needs. Our extensive inventory includes apparel for...
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Online Shopping

Do you offer online shopping?

Yes, The Bon-Ton Stores, Inc. offers online shopping for customers' convenience. Through our user-friendly website, customers can easily...
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Can I return or exchange items purchased online?

Yes, you can return or exchange items purchased online from The Bon-Ton Stores, Inc. We understand that sometimes returns or exchanges...
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What payment methods do you accept?

The Bon-Ton Stores, Inc. accepts a wide range of payment methods to provide you with convenient and flexible options. We accept major...
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How long will it take to receive my online order?

The length of time it takes to receive your online order from The Bon-Ton Stores, Inc. may vary depending on various factors. Once...
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Shipping and Returns

What is your return policy?

Our return policy allows for hassle-free returns within 90 days of purchase. Items must be in their original condition and accompanied...
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Do you provide international shipping?

Unfortunately, The Bon-Ton Stores, Inc. does not currently offer international shipping services. We only ship within the United States...
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Promotions

Do you offer discounts or promotions?

Yes, we offer discounts and promotions at The Bon-Ton Stores, Inc. We understand the importance of providing our customers with value...
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Help me with my The Bon-Ton Stores, Inc. customer service issue

Ask any question you have about The Bon-Ton Stores, Inc. customer service. We will do our best to get you answers right away.
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