Thai Airways Customer FAQ

If there is a misspelling in your name on your ticket, it is critical to get this corrected as soon as possible. Names on your ticket and passport should match. Please get in touch with the Thai Airways office, where your ticket was initially issued. If the ticket was bought directly from Thai Airways or through their official website, contact Thai Airways customer service immediately. Please note that minor corrections may be free of charge, while significant changes might carry a fee. We understand how important correct details are for a hassle-free journey and appreciate your understanding.

To change your flight date with Thai Airways, you need to get in touch with them directly. Please make sure to provide your booking reference number and ticket details to speed up the process. Bear in mind that changes may be subjected to fees or charges, depending on the specific rules of your ticket fare. Amendments should be done as early as possible to avoid any inconvenience. Please check the link to the most up-to-date contact information as it is available on this page.

To increase your baggage allowance, you can purchase additional weight during the booking process, during self-service online check-in, or at the airport. Take into consideration that the cost will be lower if you purchase the extra weight online versus at the airport. Please note, there are also maximum weight and size restrictions that each bag can be, according to THAI's regulations, regardless of the weight you purchase. Prices and specifics vary by flights and zones, so it's advised to check and plan this ahead of time to avoid any issues at the airport. Keep in mind that certain items may be subject to additional fees.

Typically, a ticket issued by Thai Airways is valid for one year from the date of issue, unless otherwise specified in the ticket itself or in the airline's terms and conditions. Please note, reserved flights must be booked and tickets must be issued within the ticket validity period. If there are different fares in the ticket, each fare sets its own rule on ticket validity. If a ticket is reissued, the reissued ticket's expiry date will follow the original ticket's expiry date. Always review individual ticket rules for specific information.

Yes, you can bring a portable clothes dryer on a Thai Airways flight. Its size makes it acceptable for both carry-on and checked luggage. However, based on its type and usage, it might be better to place it in your checked luggage to avoid issues with security control or usage restrictions during the flight. Do ensure that it is well packed to prevent any damage. Please follow all Thai Airways guidelines for packing and security while preparing for your flight.